2020 Baker’s Dozen Customer Satisfaction Ratings: Pre-Employment Screening

View the results of this year’s Baker’s Dozen ranking for pre-employment screening services.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Baker’s Dozen Overall Enterprise Pre-Employment Screening Leaders

  1. Employment Screening Resources (ESR)
  2. First Advantage
  3. Universal Background Screening
  4. Employment Screening Services (ESS)
  5. HireRight
  6. Employment Background Investigations Inc. (EBI)
  7. Global HR Research
  8. MBI Worldwide
  9. Peopletrail
  10. Asurint
  11. Info Cubic LLC
  12. CNet Technologies
  13. Crimcheck

Overall Midsize Program Pre-employment Screening Leaders

  1. IntelliCorp
  2. Data Facts
  3. Edge Information Management
  4. A-Check Global
  5. Backgrounds Online
  6. InCheck
  7. Verified First
  8. Validity Screening Solutions
  9. Corporate Screening Services Inc.
  10. Cisive

Other Categories:

Enterprise Breadth of Service Leaders

  1. HireRight
  2. Peopletrail
  3. First Advantage
  4. MBI Worldwide
  5. Global HR Research
  6. Asurint
  7. Crimcheck
  8. Employment Background Investigations Inc. (EBI)
  9. Info Cubic LLC
  10. Employment Screening Resources (ESR)
  11. Universal Background Screening
  12. Employment Screening Services (ESS)
  13. CNet Technologies

Enterprise Size of Deal Leaders

  1. HireRight
  2. Employment Background Investigations Inc. (EBI)
  3. First Advantage
  4. Asurint
  5. Global HR Research
  6. Employment Screening Services (ESS)
  7. Peopletrail
  8. Crimcheck
  9. MBI Worldwide
  10. Employment Screening Resources (ESR)
  11. Info Cubic LLC
  12. CNet Technologies
  13. Universal Background Screening

Enterprise Quality of Service Leaders

  1. Employment Screening Resources (ESR)
  2. Universal Background Screening
  3. Employment Screening Services (ESS)
  4. First Advantage
  5. Employment Background Investigations Inc. (EBI)
  6. Info Cubic LLC
  7. Global HR Research
  8. MBI Worldwide
  9. Asurint
  10. Peopletrail
  11. CNet Technologies
  12. HireRight
  13. Crimcheck

Midsize Program Breadth of Service Leaders

  1. A-Check Global
  2. Data Facts
  3. Cisive
  4. Verified First
  5. Validity Screening Solutions
  6. Edge Information Management
  7. Corporate Screening Services Inc.
  8. InCheck
  9. IntelliCorp
  10. Backgrounds Online

Midsize Program Size of Deal Leaders

  1. A-Check Global
  2. Cisive
  3. Edge Information Management
  4. Data Facts
  5. InCheck
  6. IntelliCorp
  7. Verified First
  8. Validity Screening Solutions
  9. Backgrounds Online
  10. Corporate Screening Services Inc.

Midsize Program Quality of Service Leaders

  1. IntelliCorp
  2. Edge Information Management
  3. Backgrounds Online
  4. Data Facts
  5. InCheck
  6. Verified First
  7. A-Check Global
  8. Validity Screening Solutions
  9. Corporate Screening Services Inc.
  10. Cisive

View the complete PDF here.

Posted October 15, 2020 in Screening & Selectionin Talent Acquisition

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