2021 Baker’s Dozen Customer Satisfaction Ratings: MSP (Contingent Labor Resourcing and Management)

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today MSP Baker’s Dozen Overall Leaders

1. Workforce Logiq
2. Allegis Global Solutions
3. AMN Healthcare
4. Randstad Sourceright
5. PeopleScout
6. Pontoon Solutions
7. AgileOne
8. GRI
9. Yoh/DZConneX
10. Broadleaf Results
11. Aya Healthcare
12. Workspend
13. RightSourcing

Breadth of Service Leaders

1. Allegis Global Solutions
2. Randstad Sourceright
3. PeopleScout
4. GRI
5. Pontoon Solutions
6. RightSourcing
7. Workforce Logiq
8. Yoh/DZConneX
9. Broadleaf Results
10. AMN Healthcare
11. Workspend
12. AgileOne
13. Aya Healthcare

Size of Deal Leaders

1. Allegis Global Solutions
2. Pontoon Solutions
3. Randstad Sourceright
4. AMN Healthcare
5. Workforce Logiq
6. PeopleScout
7. GRI
8. Yoh/DZConneX
9. Aya Healthcare
10. Workspend
11. Broadleaf Results
12. RightSourcing
13. AgileOne

Quality of Service Leaders

1. Workforce Logiq
2. AMN Healthcare
3. Allegis Global Solutions
4. Randstad Sourceright
5. PeopleScout
6. Pontoon Solutions
7. AgileOne
8. GRI
9. Aya Healthcare
10. Workspend
11. Yoh/DZConneX
12. Broadleaf Results
13. RightSourcing

View the complete PDF here.