RPO & StaffingTalent Acquisition

Integrated Employment Provisioning

Spherion delivers a total workforce acquisition solution.

by HROT Staff

A global technology company was one of the few IT firms that actually grew during the most recent IT industry slump. Millions of users rely on the companys IT infrastructure solutions servicing businesses, government agencies, and educational institutions. The firm needed to develop a more reliable, scalable, and cost effective talent acquisition process and resource that would support expected growth prospects in the next decade. They were faced with critical business issues such as an out-of-balance HR focus; heavy, expensive reliance on outside hiring agencies; limited control of contingent labor; and increased dependence on sophisticated, but disconnected high-maintenance systems.

The technology company decided to streamline its talent acquisition process with Spherions Total Workforce Acquisition (TWA) solution. The partnership mitigated the clients need to use multiple outside hiring agencies and ended its relationship with multiple vendors for staffing services. TWA delivers both RPO and staffing solutions via an integrated, dedicated, delivery infrastructure made up of onsite recruiters with access to Spherions national network of 2,150 plus recruiters, its virtual recruiting resources, and its recruitment transaction center.

Spherion has assumed responsibility for the employment process services in the clients new employee provisioning services strategy. Hiring volume is expected to grow by about 20 percent each year over the five-year term of the contract. They will also manage and support the clients college recruiting program and provide administrative support for intern hires, executive hires, and internal promotions. Spherion has also implemented its KnowledgeSphere technology platform to enable the employment solution functions, employee assimilation process, and the reporting/tracking for all the partnerships services. This includes the integration of Peopleclicks Recruitment Management System (RMS). In addition, all information within the technology platform and process, and other applicable source systems from the client, is integrated to KnowledgeSpheres Reporting and Analysis Platform (RAP). Both RAP and RMS will be Web-based to enable all authorized users access via the Internet.

Strategically, the solution has created a scalable, hiring manager client-focused, talent-acquisition services system and process to support strategic, financial, and operational growth objectives. The solution is governed by a 24/7 metrics and reporting structure to ensure performance and results.

The TWA partnership has produced tangible results. There are baseline operating costs savings of 40 percent, and the client is on track to cut outside agency usage by 60 percent during the first three years. The arrangement also implemented lower standardized pricing for contingent labor, minimized the number of contingent labor providers, established quality standards, and streamlined the talent-acquisition process for hiring managers and candidates.

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