RPO & StaffingTalent Acquisition

BAKER’s DOZEN: RECRUITMENT PROCESS OUTSOURCING: The Baker’s Dozen Listing

The Top 13 Providers of end-to-end RPO.

by HROT Staff

LEGEND:

*No. of Employees Placed
Tier 1 More than 30,000
Tier 2 20,000-29,999
Tier 3 10,000-19,999
Tier 4 5,000-9,999
Tier 5 2,500-4,999
Tier 6 999-2,499


For the Complete Recruitment Section Click Here. (PDF)

1. Kenexa
Tier 1
www.kenexa.com
CEO: Rudy Karsan
Headquarters: Wayne, PA

Comments: Kenexa is an end-to-end provider of software, proprietary content, services, and process outsourcing for recruitment and employee retention. With an 18-year history, Kenexa operates an on-demand delivery model to reduce costs and risks for clients. The company offers three distinct lines: a talent acquisition suite including solutions for applicant tracking, phone screening, skills assessments, behavioral assessments, and structured interviews; an employee performance management suite including solutions for HR analytics, employee engagement surveys, 360-degree, multi-rater feedback, and performance management; and employment process outsourcing services that are a combination of technology, services, and process consulting. Providing services mostly in the U.S., the company has made a stronger push into international markets recently. It has also made a growth push through acquisitions such as StraightSource, another RPO provider, and BrassRing, a technology company.

RPO Clients: Beckman Coulter, Corning, Goodrich, PAREXEL, and Regeneron

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (i.e., I-9 form collection, benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.

2. Spherion Recruitment Process Outsourcing (RPO)
Tier 1
www.spherion.com
CEO: Roy G. Krause
Headquarters: Fort Lauderdale, FL

Comments: Spherion’s RPO services group provides end-to-end delivery of services through more than 500 seasoned recruiters. It sources candidates for a broad range of skills sets, including IT, sales, marketing, administrative, engineering, finance and accounting. In 2006, Spherion RPO delivered more than 35,000 end-to-end RPO hires and 100,000 project hires. The company provides tailored offerings through targeted engagement such as enterprise-wide, selective, or project-based RPO with on- or off-site based recruiters.

RPO Clients: Cisco, Grainger, MetLife, United Air Lines, Bristol-Myers Squibb

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (i.e., I-9 form collection, benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.


3. Alexander Mann Solutions

Tier 1
www.alexandermannsolutions.com
CEO: Rosaleen Blair
Headquarters: London, U.K.

Comments: One of the most prominent RPO providers in Europe and Asia, Alexander Mann Solutions (AMS) is part of the Alexander Mann Group. Although its presence in the U.S. RPO market is limited, the company is making a greater push and may gain momentum among global employers who are seeking an RPO provider that can address their recruitment needs on several continents. Last year, it opened an office in New York City and is now operational in EMEA, Asia, and the U.S.

RPO Clients: CSC, Vodafone, Deloitte, and Ericsson

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (i.e., I-9 form collection, benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.

4. The RightThing
Tier 1
www.rightthinginc.com
CEO: Terry Terhark
Headquarters: Findlay, OH

Comments: The RightThing is one of the fastest-growing RPO providers in the U.S., scoring numerous wins in the market since its launch in 2003. Under the leadership of CEO Terry Terhark—who had founded Selective Staffing before selling the business to Aon Consulting—The RightThing has signed numerous large global clients, although the company continues to be a domestic provider with an eye on international markets. The RightThing’s clients include major players in the retail, telecom, medical device, pharmaceutical, and financial services industries.

RPO Clients: Novartis, Unisys, Rohm and Haas, Itron, Sky Financial Group.

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (i.e., I-9 form collection, benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.

5. TalentTrack
Tier 1
www.talenttrack.com
President: Kim Davis
Headquarters: Toledo, OH

Comments: TalentTrack bills itself as a provider of a blend of high-touch and high-tech talent applications. The company is divided into four strategic practice areas: Recruitment Process Management, which is a partnered recruitment outsourced solution; TalentScout, including assessment and transformation services; TalentSolution, a stepped recruitment approach ranging from research to retained search; and Knowledge Management, a benchmarking and performance management group.

RPO Clients:
Tenet Healthcare, Interim Healthcare, Foremost Insurance, HSBC, and Sourced Solutions Group

Services:
Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (i.e., I-9 form collection, benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.

6. Capital Consulting
Tier 4
www.capitalconsulting.com
Group Managing Director: Jeremy Tipper
Headquarters: London, U.K.

Comments: Since its inception in 2000, Capital Consulting has built momentum as a pure-play RPO provider. Through a proprietary Resourcing Diagnostic method, the company offers consultative as well as processing services. As part of those services, Capital Consulting also offers support services in employer branding including recruiting and retention activities. As part of its assessment process, the company uses an internally developed tool called Talent Q, which helps with candidate selection.

RPO Clients: Vodafone, Jones Lang LaSalle, American Express, and Bank of America

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.

7. PeopleScout
Tier 2
www.peoplescout.com
CEO: Michael Miles (of parent company SeatonCorp)
Headquarters: Chicago, IL

Comments: The RPO arm of the SeatonCorp, PeopleScout has been steadily growing its share in the fast-growing RPO space. Offering end-to-end service, PeopleScout also provides established benchmarking for clients looking to measure its recruitment effectiveness. Boasting a flexible service delivery model, the company’s service offerings include consulting, requisition management, sourcing, and response management.

RPO Clients: National City, Jenny Craig, Waste Management, and Laidlaw Education Services

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; staffing department budgeting support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; advertisement creation and placement; and contingent or temporary staffing.

8. Kelly HRfirst
Tier 1
www.kellyhrfirst.com
CEO: Carl Camden (of parent company Kelly Services)
Headquarters: Troy, MI

Comments:
Most HR professionals have heard of the Kelly Services brand, one of the biggest staffing firms in the world. Less well known is Kelly HRfirst, the company’s RPO business unit. In business since 1995, Kelly HRfirst provides comprehensive RPO solutions to large and small companies worldwide. It maintains multiple shared-services centers to support on-site and off-site teams to mobilize recruitment expertise. Furthermore, it has the financial backing of its $5.5 billion parent company.

RPO Clients:
GE, State Street Corp., Johnson & Johnson, Wyeth Pharmaceuticals, and Citigroup

Services:
Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; employment brand development consulting and program management; employment advertising budget coordination and advertisement strategy development; and advertisement creation and placement.

9. Manpower Business Solutions
Tier 3
www.manpowerbusinesssolutions.com
CEO: Jeffrey A. Joerres (of Manpower, Inc.)
Headquarters: Milwaukee, WI

Comments:
As part of one of the biggest staffing companies in the world, Manpower Business Solutions (MBS) has been quietly attending to its RPO unit even as other standalone providers have made aggressive moves to capture greater market share. More recently, MBS has made a stronger push into the space, looking to leverage its global presence (Manpower, Inc. is in 73 countries and territories). According to MBS officials, who say that the RPO business has more than $100 million in business, the company stands to benefit from the globalization of HRO services because of its broad presence around the globe.

RPO Clients: Visteon, Hertfordshire County Council, Cisco, and CustomCall

Services:
Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; employment brand development consulting and program management; and contingent or temporary staffing.

10. Volt Momentum
Tier 1
www.voltmomentum.com
CEO: Steven Shaw
Headquarters: New York City

Comments: Volt Momentum, is the RPO division of its $2.2 billion talent acquisition and technology parent company, which has a market presence in the U.S., Canada, Europe, and Asia. The company has been delivering RPO services to customers under the VIS umbrella since 1997. In 2003, RPO services were branded under the Momentum name. Its processes are based on Six Sigma methodologies, and the company takes a modular, end-to-end recruitment approach.

RPO Clients:
Texas Instrument, The Boeing Company, and Apple.

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; employment brand development consulting and program management; and contingent or temporary staffing.

11. TalentFusion
Tier 5
www.talentfusion.com
CEO: David Pollard
Headquarters: Pittsfield, MA

Comments: TalentFusion was founded in 1998 as a pure-play RPO provider. Through metrics that map to service level agreements established with its clients, the company improves recruitment efforts and aims to reduce internal costs. It also has an established Research Center of Excellence as the hub of TalentFusion’s delivery model. The company claims to have a database of more than five million potential candidates from company lists and its proprietary sourcing processes.

RPO Clients: U.S. Trust Company, Transcore, Recycle America (division of Waste Management)

Services:
Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; employment brand development consulting and program management; and contingent or temporary staffing.

12. Hyrian
Tier 3
www.hyrian.com
CEO: Dan Solomons
Headquarters: Los Angeles, CA

Comments:
Privately held Hyrian was founded in 1997 and has since been able to win some very large deals such as its engagement with the United Health Group, one of the country’s largest healthcare specialists. The West Coast RPO firm has continued to post strong gains, recently expanding into New York City with the opening of a new office.

RPO Clients: United Health Group, Akeena, Legacy Partners Commercial, Ameriprise, and Sylmark

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; employment brand development consulting, and program management, employment advertising budget coordination and advertisement strategy development; and advertisement creation and placement.

13. CRI
Tier 3
www.crihire.com
CEO:
Ladd Richland
Headquarters: Torrance, CA

Comments: Established in 1997, CRI is a fast-growing pure-play RPO provider. With market presence in the U.S., Canada, the U.K., and Pacific Rim, it employs 150 people, 50 of whom are research associates. Its business is based on what it says is a collaborative service model with certified RPO
specialists; the use of best practices; and integrated, flexible data ownership. It also offers services on a project basis or full, end-to-end basis.

RPO Clients:
Edward Jones, KB Homes, Heinz, and A.G. Edwards

Services: Requisition development with hiring management; sourcing; screening; interview scheduling; requisition management (direct responsibility to hiring managers and direct communication with hiring managers); management of offer processes including offer presentation to prospective candidates; management of onboarding processes (benefit enrollment, provisioning coordination); reporting and metrics for staffing operations; workforce planning support; employment brand development consulting, and program management.

Tags: RPO & Staffing, Talent Acquisition

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