2013 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing

We rank the top providers of RPO services based on customer satisfaction surveys.
 
By The Editors
 
 
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
 
 
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies, and we received feedback from more than 900 customers.
 
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.
 

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
 
Overall Leaders
1. Alexander Mann Solutions (AMS)
2. Randstad Sourceright
3. Pinstripe & Ochre House
4. Pontoon
5. AllegisTalent2
6. Kenexa, an IBM Company
7. PeopleScout
8. Advantage xPO
9. Hudson RPO
10. Aon Hewitt
11. Seven Step RPO
12. Futurestep
13. KellyOCG
 
Breadth of Service Leaders
1. AllegisTalent2
2. Pinstripe & Ochre House
3. Seven Step RPO
4. Hudson RPO
5. Pontoon
6. Randstad Sourceright
7. Alexander Mann Solutions (AMS)
8. Kenexa, an IBM Company
9. Futurestep
10. Advantage xPO
11. KellyOCG
12. PeopleScout
13. Aon Hewitt
 
Size of Deal Leaders
1. Kenexa, an IBM Company
2. PeopleScout
3. Pinstripe & Ochre House
4. Alexander Mann Solutions (AMS)
5. AllegisTalent2
6. Advantage xPO
7. Aon Hewitt
8. Randstad Sourceright
9. Pontoon
10. Seven Step RPO
11. Futurestep
12. Hudson RPO
13. KellyOCG
 
Quality of Service Leaders
1. Alexander Mann Solutions (AMS)
2. Randstad Sourceright
3. Pinstripe & Ochre House
4. Pontoon
5. AllegisTalent2
6. PeopleScout
7. Kenexa, an IBM Company
8. Advantage xPO
9. Hudson RPO
10. Aon Hewitt
11. Futurestep
12. Seven Step RPO
13. KellyOCG
 
Europe Leaders
1. Alexander Mann Solutions (AMS)
2. Randstad Sourceright
3. Pinstripe & Ochre House
4. Hudson RPO
5. Advantage xPO
6. Kenexa, an IBM Company
7. Futurestep
8. KellyOCG
 
APAC Leaders
1. AllegisTalent2
2. Hudson RPO
3. Futurestep
4. Alexander Mann Solutions (AMS)
5. KellyOCG
 
Healthcare Leaders
1. AMN Healthcare
2. Seven Step RPO
3. Pinstripe & Ochre House
4. Kenexa, an IBM Company
5. Alexander Mann Solutions (AMS)
6. KellyOCG
7. Hudson RPO
8. Pontoon
9. PPR Healthcare
10. PrincetonOne
 
Emerging Market Leaders
1. Yoh
2. AMN Healthcare
3. WilsonHCG
4. PPR Healthcare
5. PrincetonOne
6. Decision Toolbox

 
 

Posted September 18, 2013 in Talent Acquisition

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