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2012 Baker’s Dozen Customer Satisfaction Ratings: RPO

We rank the top players in enterprise, midmarket, and global RPO.
By the Editors
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies, and we received feedback from more than 900 verified customers.
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables on page 34 represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.

2012 Baker’s Dozen Customer Satisfaction Ratings: RPO
1. PeopleScout
2. Kenexa
3. Adecco RPO
4. Alexander Mann Solutions
5. Randstad Sourceright
6. Allegis Talent2
7. Pinstripe
8. Advantage xPO
9. Futurestep
10. Hudson RPO
11. Kelly OCG
12. WilsonHCG
13. Aon Hewitt
Click here to view the Overall and Breadth of Service winners.
Click here to view the Size of Deal and Quality of Service winners.
Click here to view the Midmarket and Global Leaders winners.
Click here to learn more about the providers on the 2012 Baker’s Dozen Customer Satisfaction Ratings: RPO.
*Note: The RightThing—a large provider that is now a division of ADP and that has appeared on the Baker’s Dozen in previous years—did not provide a sufficient response sample to qualify for this year’s list.

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