Screening & SelectionTalent Acquisition

2011 Baker’s Dozen Customer Satisfaction Ratings: Employee Screening

We rank the top 13 screening providers based on customer satisfaction surveys.
By the Editors 
The rankings contained within the 2011 Baker’s Dozen Customer Satisfaction Ratings Employee Screening, and other service areas in HRO Today are based on customer survey data. The indices result from a multi-step process. HRO Today identified the top employee screening providers. Our survey research team then asked providers to identify customers to be surveyed. Using the HRO Today database, we identified other buyers to survey. Each respondent was asked about services provided, scope and scale of services, and the quality and satisfaction with the services.
Respondents provide e-mail addresses for verification, but responses are kept in strictest confidence. Once collected, information is loaded into the HRO Today database and analyzed to score each provider having a statistically significant sample. For this survey, we received feedback from more than 700 verified customers (see here for more details). The rankings are based on point assignments and weightings of questions—plus a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically, and all feedback is from customers. The ratings are not the opinions of HRO Today staff. We only provide a methodology, and we do not claim that our methodology is the only viable ratings program available; we do, however, vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
1. Universal Background Screening
2. FirstPoint Background Screening Resources
3. SecurTest
4. TalentWise
5. EmployeeScreenIQ
6. General Information Services
7. Global HR Research (GHRR)
8. Employment Background Investigations
9.. Corporate Screening Services
10. Orange Tree Screening
11. HR Plus
12. Verifications
13. Sterling Infosystems
Click here to learn about the providers ranked 1-6.
Click here to learn about the providers ranked 7-13.
Click here to view the Overall leaders and Breadth of Service leaders.
Click here to view the Size of Deal leaders and the Quality of Service Leaders.

Tags: HRO Today Forum North America, Screening & Selection, Talent Acquisition

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