View the top-rated talent management technology providers in the industry.
By The Editors
HRO Todayâs Bakerâs Dozen Customer Satisfaction RatingsÂ are based solely on feedback from buyers of the ratedÂ services; the ratings are not based on the opinion of theÂ HRO Today staff. We collect feedback annually throughÂ an online survey, which we distribute both directly toÂ buyers through our own mailing lists and indirectly byÂ sending service providers the link to send to their clients.
Once collected, response data are loaded into the HROÂ Today database for analysis to score each providerÂ that has a statistically significant sample. In order toÂ determine an overall ranking, we analyze results acrossÂ three subcategories: breadth of features, deal size, andÂ quality of service. Using a predetermined algorithm thatÂ weighs questions and categories based on importance,Â we calculate scores in all three subcategories as well asÂ an overall score. The Bakerâs Dozen Customer SatisfactionÂ Ratings are based on those scores. The numbersÂ presented in the tables represent those calculated scores;Â we include them to demonstrate the relative differencesÂ among the ranked service providers.
The only influence that HRO Today has on the outcomeÂ of this survey is that HRO Today will discard incompleteÂ surveys or surveys outside the normal distribution. ThisÂ includes surveys that are too perfect as to be possibleÂ or so negative that they are spiteful and not accurateÂ feedback. Otherwise, HRO Today has no impact onÂ the survey outcome. While we do not claim that ourÂ methodology is the only viable ratings program available,Â we do vouch for its statistical validity. We hope theÂ Bakerâs Dozen Customer Satisfaction Ratings provides youÂ some insight into your next RFP process.
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HRO TodayÂ Talent Management Technology Bakerâs Dozen Overall Leaders
Breadth of Features Leaders
Size of Deal Leaders
Quality of Service Leaders