2022 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development

According to the Association for Talent Development, organizations spend an average of $1,250 per employee on training and development initiatives. With that much being invested in employees, getting the right Learning & Development provider is essential. Because of this, we have produced a ranking of the leading providers of Learning & Development, based on customer satisfaction surveys.

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Todaystaff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Todaydatabase for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provides insight into your next RFP process.

Overall Leaders

1. AllenComm
2. Learning Pool
3. Cornerstone OnDemand
4. NIIT
5. Kineo
6. ELB Learning
7. Performance Development Group (PDG)
8. SweetRush
9. EI Design
10. MindSpring
11. Tesseract Learning
12. Dale Carnegie Training
13. CoreAxis

Breadth of Service Leaders

1. Cornerstone OnDemand
2. AllenComm
3. Learning Pool
4. MindSpring
5. Kineo
6. SweetRush
7. NIIT
8. Dale Carnegie Training
9. EI Design
10. ELB Learning
11. Tesseract Learning
12. Performance Development Group (PDG)
13. CoreAxis

Size of Deal Leaders

1. NIIT
2. AllenComm
3. SweetRush
4. Cornerstone OnDemand
5. Kineo
6. MindSpring
7. CoreAxis
8. EI Design
9. Dale Carnegie Training
10. Tesseract Learning
11. Performance Development Group (PDG)
12. ELB Learning
13. Learning Pool

Quality of Service Leaders

1. AllenComm
2. Learning Pool
3. Cornerstone OnDemand
4. NIIT
5. Kineo
6. ELB Learning
7. Performance Development Group (PDG)
8. EI Design
9. SweetRush
10. MindSpring
11. Tesseract Learning
12. CoreAxis
13. Dale Carnegie Training

View the complete list here.