2016 Baker’s Dozen Customer Satisfaction Ratings: Relocation

Top providers in relocation services ranked based on customer satisfaction surveys

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from seven companies, and we received feedback from more than 200 verified customers.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.

We hope this ranking provides you some insight into your next relocation process.

  1. Graebel Relocation Services Worldwide
  2. Global Mobility Solutions (GMS)
  3. MSI Global Talent Solutions
  4. Cornerstone Relocation Group
  5. NuCompass Mobility Services Inc.
  6. NEI Global Relocation (NEI)
  7. Weichert Workforce Mobility Inc.
  8. XONEX Relocation, LLC
  9. MoveCenter
  10. TheMIGroup
  11. Paragon Relocation
  12. AIReS
  13. RELO Direct®, Inc.

 

Click here to view the 2016 Relocation Baker’s Dozen

 

Posted March 7, 2016 in Relocation

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