2018 Baker’s Dozen Ranking: Talent Management Technology

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from seven companies.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The Baker’s Dozen Customer Satisfaction Ratings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today will discard incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and not accurate feedback. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides you some insight into your next RFP process.

HRO Today Talent Management Technology Baker’s Dozen Overall Leaders

  1. iCIMS
  2. Lumesse
  3. CareerBuilder
  4. gr8 People, Inc.
  5. TalentGuard, Inc.
  6. Lever, Inc.
  7. Clinch
  8. Hireology
  9. Epicor Software Corporation

Breadth of Features Leaders

  1. iCIMS
  2. Lumesse
  3. TalentGuard, Inc.
  4. Epicor Software Corporation
  5. gr8 People, Inc.
  6. Lever, Inc.
  7. Hireology
  8. CareerBuilder
  9. Clinch

Size of Deals Leaders

  1. Lumesse
  2. TalentGuard, Inc.
  3. iCIMS
  4. gr8 People, Inc.
  5. CareerBuilder
  6. Clinch
  7. Epicor Software Corporation
  8. Lever, Inc.
  9. Hireology

Quality of Service Leaders

  1. iCIMS
  2. Lumesse
  3. CareerBuilder
  4. gr8 People, Inc.
  5. TalentGuard, Inc.
  6. Lever, Inc.
  7. Clinch
  8. Hireology
  9. Epicor Software Corporation

View the complete PDF here.

Posted February 22, 2018 in Enabling Technology

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