Learning & Development

2021 Baker’s Dozen Customer Satisfaction Ratings: Learning & Development

View this year’s top ranked learning and development providers in the industry.

By The Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.

The provider listing for this year’s Learning & Development Baker’s Dozen was derived two ways. The first is through the quality-of-service component of the Baker’s Dozen methodology, producing the rankings you see below.

But because HRO Today analysts did not feel there was sufficient sample size to rank more providers in a statistically viable fashion, we have compiled an additional list below, which we are calling “honorable mentions.”

This list is comprised of the companies that consistently appear across other analyst listings as among the top providers in the fragmented L&D space. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

HRO Today Learning & Development Baker’s Dozen™ Ranking

  1. Cornerstone OnDemand
  2. NIIT
  3. Traliant
  4. VitalSmarts

Honorable Mentions

View the complete PDF here.

Tags: HR Outsourcing, HRO Today Baker’s Dozen, June 2021, Learning

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