Measure What Matters

Recruitment Process Outsourcing

Organizations with high-volume hiring periods will benefit if they zero in on a few strategic metrics.

By Debbie Bolla

For organizations that hire thousands of customer-facing candidates at time, a few key reports and measurements can make a big difference to future hiring cycles.

“Companies traditionally struggle to measure outcome-level data with a level of consistency,” says Adam Godson, vice president of global technology solutions for Cielo, a strategic recruitment process outsourcing (RPO) partner. “It can be hard to track hires when volume levels are at 300, and it’s difficult to be consistent with quality when hiring that many people.”

High-Volume HiringSo what should organizations do? Godson recommends measuring the length of each candidate’s stay with a baseline of six months. Having this data can help organizations predict future hiring cycles and turnover rates.

Another metric that is helpful to track is the likelihood that managers would rehire the candidates. This can help HR teams manage their seasonal hiring cycles and understand the productivity of their short-term workforce. If managers were pleased with the work of certain employees and organizations have the data to prove it, they can remarket to those top performers year after year, shortening hiring cycles and improving output.

A job satisfaction survey can also provide organizations valuable feedback about their processes and work environment while serving as another engagement point between companies and short-term workers. Candidates who report high levels of job satisfaction can remain in the system for the next period of high-volume hiring.

Posted February 28, 2018 in RPO & Staffingin Talent Acquisition

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