2023 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: breadth of service, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score.

These scores are the basis of the RPO Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the RPO Baker’s Dozen Customer Satisfaction Ratings provide insight into your next RFP process.

Overall Enterprise RPO Leaders

1. WilsonHCG
2. Cielo
3. Korn Ferry
4. Sevenstep
5. PeopleScout
6. Hudson RPO
7. KellyOCG
8. Resource Solutions
9. Hueman RPO
10. DZConneX
11. Orion Talent
12. PSG Global Solutions
13. LevelUP HCS

Enterprise Breadth of Service Leaders

1. Cielo
2. DZConneX
3. Sevenstep
4. WilsonHCG
5. Korn Ferry
6. Hudson RPO
7. Orion Talent
8. Resource Solutions
9. PeopleScout
10. LevelUP HCS
11. KellyOCG
12. Hueman RPO
13. PSG Global Solutions

Enterprise RPO Size of Deal Leaders

1. Korn Ferry
2. Cielo
3. PeopleScout
4. PSG Global Solutions
5. Sevenstep
6. Resource Solutions
7. WilsonHCG
8. Hudson RPO
9. Hueman RPO
10. KellyOCG
11. DZConneX
12. Orion Talent
13. LevelUP HCS

Enterprise RPO Quality of Service Leaders

1. WilsonHCG
2. Korn Ferry
3. Cielo
4. Sevenstep
5. PeopleScout
6. KellyOCG
7. Hudson RPO
8. Resource Solutions
9. Hueman RPO
10. DZConneX
11. PSG Global Solutions
12. Orion Talent
13. LevelUP HCS

Overall Midsize Deal RPO Leaders

1. The ActOne Group
2. Engage2Excel Recruitment Solutions
3. Instant Impact
4. AMN Healthcare
5. Page Outsourcing
6. TSP, a Syneos Health company
7. Pierpoint International
8. Serendi
9. Job Mobz
10. Harrier Talent Solutions

Midsize Deal RPO Breadth of Service Leaders

1. Page Outsourcing
2. Instant Impact
3. AMN Healthcare
4. The ActOne Group
5. TSP, a Syneos Health company
6. Pierpoint International
7. Serendi
8. Job Mobz
9. Engage2Excel Recruitment Solutions
10. Harrier Talent Solutions

Midsize Deal RPO Size of Deal Leaders

1. Engage2Excel Recruitment Solutions
2. Page Outsourcing
3. AMN Healthcare
4. Instant Impact
5. Harrier Talent Solutions
6. Serendi
7. The ActOne Group
8. Pierpoint International
9. TSP, a Syneos Health company
10. Job Mobz

Midsize Deal RPO Quality of Service Leaders

1. The ActOne Group
2. Engage2Excel Recruitment Solutions
3. Instant Impact
4. AMN Healthcare
5. Page Outsourcing
6. TSP, a Syneos Health company
7. Pierpoint International
8. Serendi
9. Job Mobz
10. Harrier Talent Solutions

Overall Healthcare RPO Leaders

1. Cielo
2. Sevenstep
3. Hueman RPO
4. KellyOCG
5. AMN Healthcare
6. PSG Global Solutions
7. Engage2Excel Recruitment Solutions
8. WilsonHCG

Healthcare RPO Breadth of Service Leaders

1. Cielo
2. Sevenstep
3. Hueman RPO
4. AMN Healthcare
5. KellyOCG
6. WilsonHCG
7. Engage2Excel Recruitment Solutions
8. PSG Global Solutions

Healthcare RPO Size of Deal Leaders

1. PSG Global Solutions
2. Sevenstep
3. Cielo
4. Hueman RPO
5. Engage2Excel Recruitment Solutions
6. AMN Healthcare
7. KellyOCG
8. WilsonHCG

Healthcare RPO Quality of Service Leaders

1. Cielo
2. Sevenstep
3. Hueman RPO
4. KellyOCG
5. AMN Healthcare
6. PSG Global Solutions
7. Engage2Excel Recruitment Solutions
8. WilsonHCG

Click here to view the entire ranking.