Employee EngagementLearning & Development

2012 Baker’s Dozen Customer Satisfaction Ratings: Learning

We rank the top providers in learning services.
By the Editors
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an on-line survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required eight responses from four companies and we received feedback from more than 70 verified customers.
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables on page 23 represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available we do vouch for its statistical validity. Please note: The total number of companies ranked this year is less due to market consolidation and an insufficient amount of surveys received to make up a statistically significant sample for some providers. We hope this ranking provides you some insight into your next RFP process.
The 2012 Learning Bakers Dozen Customer Satisfaction Ratings:
1. Raytheon Professional Services (RPS)
2. The Training Associates Corporation (TTA)
4. TrainingFolks
5. GP Strategies Corporation
Click these three links to learn more about the providers.
Click here to view the Quality of Service, Size of Deal and Breadth of Service leaders.

Tags: Engaged Workforce, HRO Today Global, Learning

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