RPO & Staffing

Candidate Experience Counts

Cielo Candidate Experience

Be an employer of choice for seasonal hiring.

By Debbie Bolla

As reported last year, Amazon made headlines with it plans to hire 120,000 employees for the holidays, and other retailers weren’t far behind. This translates to seasonal workers having their pick of opportunities. With such competition, organizations need to ensure they offer a positive candidate experience.

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Holiday Hiring Starts Now

Cielo Holiday Hiring

Organizations should consider these workforce planning strategies to excel during the high volume holiday season.

By Debbie Bolla

Ready for the holidays? This is a question that is already on the minds of retailers. With a little strategic planning now, organizations can get their high volume holiday hiring on track now and be effectively prepared for execution in the Fall. And they will need to be ready if last year’s trends indicate this year’s activity. A 2017 CareerBuilder study found that across industries, 35 percent of employers expected to hire seasonal workers in the fourth quarter and 38 percent of top holiday jobs were in customer service.

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Increased Expectations

RPO Technology

The level of technology delivered by RPO partners is rising.

By Nikki Edwards

Recruitment tools and analytics platforms are now tablestake offerings from all leading recruitment process outsourcing (RPO) partners. Today’s RPO engagements typically include a range of tech platforms and tools to enhance the overall hiring process. The days of one-size-fits-all are long gone. In fact, HR practitioners should expect platforms and tools tailored to nuances such as industry sectors; geographic regions; and specific qualities of their target audiences, including stage of career, generation of workforce, business function, and skillset. Seamless integration by the RPO organization of all the various platforms and tools—including proprietary, third-party, new, or existing—is necessary to provide a great user experience.

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Breaking Down Barriers

Total Workforce Solutions

Embrace the future of talent with a total workforce solution.

By Marta Chmielowicz

Gone are the days of one-size-fits-all sourcing, recruiting, and hiring. The gig economy is on the rise, the workplace is becoming more diverse, and top talent is increasingly hard to come by. But even as skills shortages become the norm and attracting talent grows more difficult, organizations are gearing up their hiring efforts to position themselves for future success. In fact, LinkedIn’s Global Recruiting Trends 2017 study reports that talent is the top priority for 83 percent of executives, and 56 percent of organizations are planning to increase their hiring volume in 2018.

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Quantity and Quality

RPO

How today’s technology helps tackle the challenges of high-volume hiring.

By Debbie Bolla

Hiring 25,000 people for a short period of time, in a short period time is no easy feat, but it’s a reality for many organizations. Industries including retail, hospitality, outdoor services, and security are innately prone to high-volume hiring periods in which organizations need to ramp up staff quickly and efficiently. Faced with a large hiring volume, these organizations are seeking both quantity and quality.

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Measure What Matters

Recruitment Process Outsourcing

Organizations with high-volume hiring periods will benefit if they zero in on a few strategic metrics.

By Debbie Bolla

For organizations that hire thousands of customer-facing candidates at time, a few key reports and measurements can make a big difference to future hiring cycles.

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Spearheading Hiring

HRO Today

gategroup’s Director of Talent Michael Spear drives game-changing results with his workforce planning tool.

By Debbie Bolla

When Michael Spear, director of talent acquisition and development for gategroup, accepted his award for Talent Acquisition Leader of the Year for Innovation at the 2017 HRO Today Forum in Chicago, he said:

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Transformative Technology

Talent Management Technology

Today’s AI-enabled talent management platforms deliver a quality user experience and best-fit candidates to boot.

By Marta Chmielowicz

Every business leader knows one thing to be true: Customer experience is essential to good business. And in today’s socially connected world, the consequences of delivering a bad customer experience can be costly.

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2017 RPO Baker’s Dozen Customer Satisfaction Ratings: EMEA and APAC

We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.

By The Editors

HRO Today’s RPO Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to distribute to their clients.

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A Clear View

HR Outsourcing

Total workforce solutions allow organizations to zero in on their most important asset: talent.

By Debbie Bolla

In recent years, HR and talent acquisition leaders have become more and more accountable for the workforce. They often have ownership of not just the people who organizations hire, but also how they perform.

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