Despite advances in HR tech, employers believe human touch still an important part of hiring process

82% of U.S. employers believe smart technologies allow recruiters to focus on more interpersonal and knowledge-based work

ATLANTA, September 5, 2018 – Employers are increasingly using HR technology to help attract and hire the best talent. Despite the widespread adoption of these tools, many businesses leaders indicate they still want a human touch for critical moments during the recruitment process, according to a report released today by global talent solutions firm Randstad Sourceright.

Based on a survey of more than 800 human capital leaders, Randstad Sourceright’s Talent Trends research found that when it comes to tasks such as searching for talent, half (51 percent) of employers believe initial screening should be mostly or completely automated. Similarly, the same percentage feel that automation is useful for tracking HR data/metrics and for the creation and management of HR analytics.

However, talent leaders still value human interactions because they say a personal touch at certain points in the recruitment process keeps candidates engaged. The top three functions employers believe benefit from a personal touch include shortlisting candidates by video interviews (28 percent), scheduling interviews with candidates (27 percent), and managing talent communities and engagement (26 percent).

“There has never been a better time for employers to explore the possibilities that technological innovation can bring to their recruitment processes. It is now so much easier to source and screen talent, but at the same time there’s an added level of complexity. This requires companies to consider the overall hiring experience, and more specifically to determine the best mix of tech and touch to improve recruiting outcomes,” said Michel Stokvis, managing director of the Randstad Sourceright’s global Talent Innovation Center.

No matter where employers come down on the tech versus human touch divide, 65 percent believe that the candidate experience will be positively enhanced by the continued advancement of HR technologies, and that these new tools will free up recruiters to focus on more knowledge-intensive work.

The Talent Trends research, which surveyed leaders in 17 countries, also found that while the U.S. is adopting talent technology at a rapid rate, second only to Sweden in Randstad Sourceright’s HR tech adoption index, when it comes to tech readiness, the U.S. has slid in global rankings. It now ranks below Sweden, the U.K, China, France and Singapore, and just above Brazil.

“Our global snapshot reveals that employers around the world are navigating which steps of the recruitment process favor the human touch and which can be automated to allow workers to focus on more strategic and value-added services,” says Stokvis. “Technology alone won’t give you an edge. How you use it to accelerate hiring outcomes and support the productivity of people will.”

Q3 2018 Talent Trends Quarterly Report Highlights

  • Talent Impact: 65 percent of employers globally believe HR tech will free up workers to focus on more knowledge-intensive tasks. That sentiment is even more profound in the U.S., with 82 percent saying HR technologies will give hiring managers more time to focus on important tasks.
  • Business Impact: 86 percent of U.S. employers say a robust talent technology strategy has had a positive impact on their business.
  • Candidate Search: 60 percent of U.S. employers believe the task of searching databases for candidates should be mostly or completely automated.
  • Smart Technologies Here to Stay: 73 percent of human capital leaders say smart technologies will have an equal or greater impact on their organizations this year.

More findings are available in Randstad Sourceright’s Q3 2018 issue of Talent Trends Quarterly.


About Randstad Sourceright

Randstad Sourceright is a global talent solutions leader, driving the talent acquisition and human capital management strategies for the world’s most successful employers. We empower these companies by leveraging a Human Forward strategy that balances the use of innovative technologies with expert insights, supporting both organizations and people in realizing their true potential.

As an operating company of Randstad N.V. – a €23.3 billion global provider of HR services – Randstad Sourceright’s subject matter experts and thought leaders around the world continuously build and evolve our solutions across recruitment process outsourcing (RPO), managed services programs (MSP) and integrated talent solutions. Read more at www.randstadsourceright.com

Paige Kollock, 212-256-9807

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