2016 Baker’s Dozen Customer Satisfaction Ratings: Talent Management Technology

We rank the top providers of talent management platforms based on customer satisfaction surveys.

By the Editors

Talent management technology providers offer a wide range of solutions to encourage an efficient and seamless hiring process. Some of the services include applicant tracking, onboarding, performance management, learning and development, and video interviewing. The organizations in our survey offer some, or all, of these.

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which is distributed in two ways: directly to buyers through our mailing lists and indirectly through service providers who send the link to their clients

. Once collected, response data is loaded into the HRO Today database for analysis and to score each provider that has a statistically significant sample. For this survey, we required eight responses from four companies, and we received feedback from more than 70 verified customers.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. It’s also important to note that we contacted many providers in the marketplace, and certain companies could not collect sufficient data in time to be ranked (Jobvite, Epicor, Oracle|Taleo, SilkRoad, myStaffingPro and Lumesse, among others). Companies on our 2016 Baker’s Dozen Customer Satisfaction Rating list have highly rated services based on client experience and feedback. We hope this ranking provides you with some insight into your next contract renewal or RFP process.

  1. Hireology
  2. iCIMS
  3. TalentGuard
  4. Halogen Software
  5. TalentWise

Click here to view the 2016 Talent Management Technology Baker’s Dozen

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