2015 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing

By The Editors


HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required five responses from a location in Europe, Middle East or Africa, or Asia Pacific.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.

Overall Enterprise RPO Leaders

  1. Randstad Sourceright
  2. PeopleScout/hrx
  3. Cielo (formerly Pinstripe & Ochre House)
  4. Alexander Mann Solutions
  5. Seven Step RPO
  6. WilsonHCG
  7. Futurestep
  8. Allegis Global Solutions
  9. International Business Machines Corporation (IBM)
  10. Pontoon
  11. Hudson RPO
  12. Yoh
  13. Novotus

APAC Overall Leaders

  1. Alexander Mann Solutions
  2. Pontoon
  3. Cielo (formerly Pinstripe & Ochre House)
  4. Futurestep
  5. WilsonHCG
  6. Resource Solutions
  7. International Business Machines Corporation (IBM)

EMEA Overall Leaders

  1. Alexander Mann Solutions
  2. PeopleScout/hrx
  3. Allegis Global Solutions
  4. Futurestep
  5. Hudson RPO
  6. Decision Toolbox
  7. Career International

Healthcare Market Leaders

  1. Cielo (formerly Pinstripe & Ochre House)
  2. AMN Healthcare
  3. Supplemental Health Care
  4. Seven Step RPO
  5. Career International

Mid-Tier or Specialty Market Leaders

  1. Agile-1
  2. Resource Solutions
  3. Advantage xPO
  4. Career International
  5. AMN Healthcare
  6. Decision Toolbox
  7. Newton Consulting
  8. PrincetonOne
  9. Pierpoint
  10. Supplemental Health Care
  11. Talent Fusion by Monster

Click here to view the full Bakers Dozen 2015 – RPO

Click here to view the full Bakers Dozen 2015 – Global RPO

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