Meeting Candidates Where They Are

By shifting talent acquisition strategies to focus on enhancing the candidate experience, Cleveland Clinic has been able to reduce barriers in its application process.

By Maggie Mancini

Cleveland Clinic has set out to remote barriers in its application, interview, and onboarding processes. The organization observed that many candidates are faced with barriers throughout the hiring stages including access to internet, affordable housing, relocation needs, resume building, and finding the right position for them.  

To eliminate these barriers, Cleveland Clinic canvasses local neighborhoods and holds in-person hiring events with same-day offers, offers relocation bonuses and assistance, travels to universities and communities throughout the year to offer resume-building workshops and career coaching, considers all applications that candidates apply for and match them with the right position for their skill set, and looks for available positions for those who don’t match up with the position they applied for.  

By shifting strategies to focus on meeting candidates’ needs and enhancing the candidate experience, Cleveland Clinic has seen positive results from candidate surveys. The healthcare network aims to leave no candidate behind and meet top talent where they are through the adoption of new technologies and systems.  

Cleveland Clinic won the HRO Today Association’s North America Award for Recruitment Team of the Year, Healthcare.