Editor’s Note: Benefiting from Tech
If you’re always on the lookout for the latest and greatest in HR tech, you’re not alone: The CedarCrestone 2013–2014 HR Systems Survey reports that 62 percent of respondents cited business process improvements and innovations as a major 2013 initiative.
Leveraging technology is indeed one way to achieve this initiative. Joe DeMaio, director of human resources information technology and HR shared services at Thomas Jefferson University and Hospitals, shares how implementing a HR shared services center grew into a major—and completely worthwhile—undertaking. The organization set up an online life events portal, a new hire benefits enrollment system, a rewards and recognition solution, an automated onboarding solution, a new manager self-service platform, and an automated call distribution system for the new call center. How did DeMaio and his team do it? In order to achieve best-in-class standards, he built out their core PeopleSoft human resources management system with integrated third- party solutions. Find out more in Keys to Transformation on page 12.
ISG and HRO Today’s 2014 Industry Trends in Human Resources Technology and Service Delivery report reveals the top three benefits executives want to achieve from HR technology include:
• Improvement to employee user experience • Access to ongoing innovation and best practices to support the business
• Speed to implement and achieve value
Improvement to user experience is exemplified in Happy Together on page 20. The story examines how leveraging three tech-driven strategies can improve hiring manager-recruiter relationships and their experience. Take, for example, sourcing qualified candidates. Penn National Gaming grew their referral network by having employees automatically share new jobs on their social networks like Facebook, LinkedIn, and Google+. A social media recruitment solution allows the organization—with more than 17,000 employees—to share an average of 200 jobs per month. Talk about an improved experience and more than 250 job interactions to boot!
Our 2014 iTalent Competition winner delivers access to ongoing innovation through its distributive technology. Joberate is a machine learning platform that aggregates real-time employee data from social media and other outlets, and translates that information into a “J-Score” based on job-seeking behavior. Basically, it predicts whether your employees are interested in staying—or leaving—your organization. Armed with this information, companies can create strategies—something as simple as work from home policies—to combat employee attrition. Learnmoreonpage15.
Achieving value is clearly outlined in Working in Tandem on page 18. Many organizations have turned to managed service provider (MSP) programs and vendor management systems (VMS) to achieve cost savings and risk mitigation for their contingent labor management. The story offers three approaches that help organizations get the most value from their MSP and VMS.
If you are part of the 23 percent of ISG’s survey respondents looking to upgrade their current HRMS or the 21 percent seeking to replace their current HRMS with a SaaS solution, turn to our annual resource guide as a source. Tech providers start on page 34, and the 17 other sectors of HR we cover begin on page 22.
We know HR tech coverage is important to our readers, as evidenced by nearly half of the respondents who took our 2014 HRO Today Reader Survey. Be on the lookout for continuous monthly coverage.,