Enabling Technology

Convergys to Provide World’s Largest Hotel Group with Outsourced HR Services

The InterContinental Hotels Group has outsourced HR services to Convergys Corporation under a six-year contract. Financial terms of the agreement were not released.

The deal will support the Asia-Pacific region of InterContinental. Convergys service centers in Bangalore, India; Kuala Lumpur, Malaysia; and Dalian, China will provide HR data administration and payroll services for IHG corporate and reservations center employees in the region.

IHG is the world’s largest hotel group by number of rooms with recognizable hotel brands such as InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, and Candlewood Suites.

"Our business in the Asia-Pacific region is growing rapidly, and as such, we needed a partner that can provide us with a scalable and cost-effective HR solution capable of accommodating our rapid employee growth across this diverse region," said Chris Paull, vice president shared services, global human resources, InterContinental Hotels Group.

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