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People-First Strategy

Through frequent cross-departmental collaboration, talent review, DEI initiatives, and engagement surveys, GNC leverages processes and technology platforms to develop and support its employees.

By Maggie Mancini

In 2023, GNC began the process of launching and implementing its new HRIS and payroll software, ADP “Lifion.” And it was no easy feat: The launch has been “herculean in execution,” reports the HR team, requiring the cooperation and involvement of employees in payroll, IT, operations, legal, and finance.  

The HRIS team partnered with payroll and IT to ensure the validity of employee information and payment data, while the HR talent team worked with operations to create communications and training materials for the company. At the same time, the benefits and compensation team collaborated with the payroll and finance teams to ensure taxes and benefits were being correctly calculated and applied across the U.S. and Canada. 

This cross-department collaboration was not without its challenges, but was needed to oversee the testing, integration, validation, and launch of GNC’s new system. Amid all the change, though, there was a steady, consistent focus on the people that make up the organization.  

Woven into the fabric of GNC’s people-first HR strategy are pillars of belonging and inclusion. The team considers the whole picture of talent and organization it serves. Whie other HR teams are traditionally compliance first and people second, often working as administrators of policy rather than promoters of people, GNC makes it part of their core strategy to keep employees in equal standing along with compliance.  

In promoting DEI through the talent processes and programs, GNC’s HR team has accumulated upward momentum to impact the business through its people. Through talent review, succession planning, use of predictive AI, engagement surveys, CDR leadership assessment, coaching, and training opportunities, the HR team leverages processes and technology platforms to attract, develop, and support its people.  

GNC won the HRO Today Association’s North America Award for HR Team of the Year, Mid-Market. 

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