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Collaborative Inclusion

Kyndryl’s efforts to improve its inclusion, diversity, and equity strategy has led to 91% of employees feeling respected and 87% of employees feeling as though they can be their authentic selves at work.

By Maggie Mancini

Kyndryl’s efforts to create a positive company culture have been focused on ensuring that every employee feels a sense of inclusion and belonging. As a result of those initiatives, 91% of Kyndryl employees say that they feel they are treated with respect and 87% feel they can be their authentic selves at work.  

At the core of the company’s DEI strategy is collaboration, bringing teams together with a diverse range of experiences and viewpoints. By driving an inclusive, equitable culture, the company increased its “Kyndryl Inclusion Networks (KINs)” from five to over 70 in just one year. These are company-sponsored, employee-led resource groups dedicated to creating spaces where employees can find support.  

The company also created an “Inclusive Mindset at Kyndryl” program, training managers in India, U.S., Poland, and Hungary. In 2023, the company launched an inclusive language reference guide to help all employees identify words and phrases that may be demeaning or offensive to certain groups. Its DEI strategy incorporates best practices and provides a flexible workplace for employees at all levels to support work-life balance.  

The company’s biggest challenge was the fact that it has 90,000 employees in more than 60 countries. To get a better understanding of the vast varying needs, they implemented engagement surveys, ensured DEI aligned to the company’s cultural norms, defined metrics measure the effectiveness of programmes, and used feedback from the KINs to foster a sense of belonging and inclusion.  

Kyndryl was recognised with the HRO Today Association’s APAC Award for DEI Excellence.  

Tags: APAC February 2024, APAC News, Company Spotlight

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