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Leaders Believe AI is Critical, But Concerns Persist

G-P, the recognized leader in the global employment market and standard bearer for industry compliance, has released a revealing research report providing a comprehensive view of how and where AI will have the biggest impact on global business growth and employment.  

The report finds that business leaders around the globe are feeling the pressure to adopt AI with 81% reporting their organization has an established AI program and 84% planning to invest more in the technology this year. However, without the right people, processes and technology in place, organizations are often ill-prepared for successful AI adoption. 

“AI is redefining the boundaries of what’s possible in global business,” says Nat Natarajan, chief product and strategy officer, G-P. “But we’ve only just scratched the surface of AI and its potential is still largely unrealized. AI is evolving at exponential rates, strategic planning, investment and continuous learning will be required for businesses looking to leverage the technology to thrive on the global stage.” 

Key findings of G-P’s AI at Work report include the following.  

  • Executives worldwide are thinking of ways AI can help then expand into new markets and build new teams, with 96% of executives believing that companies that use AI to support asynchronous work across countries or time zones will soon outpace those who don’t. 
  • Organizations worldwide are investing more in AI than in their people. Close to 60% of executives say they are putting more dollars toward implementing and developing AI technology and tools than in hiring and retaining employees.  
  • Getting AI right requires calling in the experts. An overwhelming 98% of executives predict their organization will need to create new roles to implement and monitor AI successfully.  
  • Executives are losing sleep worrying about incorrect AI use. Two-thirds report that their top concern is the financial consequences of using AI incorrectly—surprisingly, sensitive and proprietary data loss is last on the list.  

“AI holds a lot of potential to drive value impact, but only when done in partnership with a future-ready workforce,” says Zachary Chertok, research manager for employee experience at IDC. “AI is shifting the narrative for digital use cases into a focus on workforce empowerment. Building a winning formula with AI requires organizations to invest in training the workforce for how to collaborate with AI-based tools just as much as it requires them to invest in the tools themselves.” 

Tags: AI, HR Technology

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