2014 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing

By The Editors


HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.

Click here to view the full Baker’s Dozen PDF

Overall Enterprise RPO Leaders

1. Cielo (formerly Pinstripe & Ochre House)
2. Alexander Mann Solutions
3. Seven Step RPO
4. PeopleScout
5. Randstad Sourceright
6. WilsonHCG
7. Pontoon
8. International Business Machines Corporation (IBM)
9. Resource Solutions
10. Allegis Global Solutions
11. Advantage xPO
12. Futurestep
13. Hudson RPO

EMEA Overall Leaders

1. Alexander Mann Solutions
2. Resource Solutions
3. Cielo (formerly Pinstripe & Ochre House)
4. Advantage xPO
5. Randstad Sourceright
6. WilsonHCG
7. Futurestep
8. International Business Machines Corporation (IBM)

APAC Overall Leaders

1. Alexander Mann Solutions
2. Resource Solutions
3. Randstad Sourceright
4. Hudson RPO
5. Futurestep
6. Career International

Healthcare Market Leaders

1. Cielo (formerly Pinstripe & Ochre House)
2. AMN Healthcare
3. Hudson RPO
4. Seven Step RPO
5. Novotus

Mid-Tier or Specialty Market Leaders

1. Novotus
2. Kelly OCG
3. AMN Healthcare
4. Yoh
5. Aon Hewitt
6. Career International
7. Decision Toolbox
8. PrincetonOne
9. Accolo

Posted September 12, 2014 in RPO & Staffing

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