2011 Baker’s Dozen Customer Satisfaction Ratings: Relocation Providers

Web site: www.Graebel.com www.GRAEBEL.com/2stepsahead

Graebel will keep your relocation program ahead of the curve! For over 60 years, Graebel has led the relocation industry by delivering proactive, world-class service and thought leadership to the Fortune 500. Because we focus exclusively on worldwide relocation and moving services, we anticipate your needs and deliver services that are tailor-made for you in 153 countries. For additional peace of mind, worldwide, our in-theatre client-dedicated teams are always accessible. Graebel is a privately held company that boasts a strong balance sheet, superior technology and reporting. Our credentials include C-TPAT, TRACE, SAS 70, ISO, FAIM and TRUSTe and of greatest significance, Graebel employs an extensively background-screened employee workforce that is passionate about excellence.

To learn how our single-source global mobility solutions can be bundled for significant savings, your visit is always welcome at our World Headquarters in Colorado, our centers throughout the U.S., or in Prague and Singapore.

Employees transferred in 2010: More than 50,000 Clients: N/A

Services:

• Comprehensive policy audit
• Consultations, development, and ongoing suggested enhancements to client policy deployment.
• Home sale and purchase assistance
• Buyer value option, amended value/guaranteed buyout options, direct reimbursements, mortgage assistance with low-capped lender fee.
• Area tours and orientation
• Automobile lease and purchase assistance, and driver’s license assistance
• Financial and insurance services
• Tenancy management
• Temporary living and rental property assistance
• Inventory management
• Property management
• Group move management and lump sum management
• Multiple currency expense payments
• Tax counseling coordination, payroll and tax reporting, and consolidated billing
• Household goods shipping and storage management
• Claims management
• International forwarding compliance, on-the-ground destination and settling-in services in 153 countries
• Ongoing international assignment support and repatriation
• Pre-assignment services include school search, intercultural and language training, spousal counseling, relocation and cost-of-living projections, visa and immigration services, expense management and reimbursements, real-time online reporting and year-end reports and regular client reviews, direct-pass through transparent pricing with invoice and supporting documentation, and audit to policy compliance and exception approvals
• Administrative services: white papers, best practice policy documents, hot-top regional round tables, by-invitation international relocation policy summit, and annual global relocation alliance conference

Web site: www.wrri.com Blog: www.wrri.com/blog

Weichert Relocation Resources Inc. (WRRI) is The Next Practices Company® in relocation and assignment management, delivering the next generation of workforce mobility solutions that help our clients avoid inventory, reduce real estate-related risks and program costs, and achieve their talent management goals. A Balanced Scorecard Hall of FameTM Company, WRRI provides a unique combination of stability, financial expertise, and seasoned leadership that has made us a trusted partner to some of the world’s leading organizations.

Employees transferred in 2010: 27,300

Clients: N/A

Services:
Relocation Solutions:
Consulting Services

• Policy design & development
• Tax consulting
• Benchmarking
• Policy counseling

Departure Services

• Home marketing assistance
• Home sale services
• Household goods management

Destination Services

• Home search assistance
• Rental finding assistance
• Temporary living
  Inventory Management
  Group Move Management
  Mortgage Services
  Financial Services
• Cost-of-living analyses
• Lump sum administration
• Expense management
• Gross-up processing
• Payroll and tax services
• Management reporting
  Property Management
  Supplier Management
  Tenancy Management
  Pre-Decision Services

VIP Services

International Assignment Solutions:
Program Management

• Assignment planning
• Policy design and development
• Supplier management

Pre-Assignment Services

• Pre-assignment counseling
• Compensation planning
• Worksheet draft
• Assignment cost projections
• Assignment letter preparation
• Tax planning and strategy
• Balance sheet calculations
• Visa/immigration services
• Cash-flow analysis
• Certificate of coverage
• Cultural & language training
• Departure services

Destination Management

• Home search
• Rental assistance
• Settling-in services
• Temporary living
• Tenancy management
• Spouse career counseling
• Mortgage services
• Exception management
• Banking/credit assistance

On-Assignment Services

• Update compensation balance sheet
• Property management
• Rental management
• Assignment allowance coordination
• Emergency evacuation
• Expense disbursement

Financial Management

• Expense management
• Coordination of payroll and tax service services
• Management reporting
• Vendor invoice review/payments
• Tax gross-ups
• Hypothetical tax calculation
• Home leave tracking/reimbursement requests
• Exception management
• Tax equalization and payments
• Preparation of year-end statement
• Compensation balance sheet maintenance

Regulatory Compliance

• Tax program management
• Budget accruals
• Payroll support
• Host country compensation reporting
• Coordination of tax compliance
• Repatriation/Post-Repatriation services
• Return move coordination
• Re-entry training
• Home finding/rental assistance
• Mortgage services
• Vacating coordination
• Recovery of advances/excess payments
• Cancellation of allowances
• Expense coordination and requests
• On-going tax and compensation reporting and counseling

Web site: www.neirelo.com

For 26 years, NEI Global Relocation has been providing comprehensive relocation services to leading companies around the globe. NEI has grown organically–no mergers or acquisitions–with over 75 percent of new clients attained as a result of recommendations from satisfied current clients and industry partners. NEI partners with its clients to help them achieve their talent mobility strategies through creative approaches to candidate services and assignment management, exceptional customer service, and robust web-based technology solutions. NEI’s status as a Women’s Business Enterprise is a value add to its clients, and its consultative approach to each results in cost-effective programs, process improvements, and competitive recruitment, relocation, and assignment management programs.

Employees transferred in 2010: 9,250

Clients: N/A

Services:
Client Administrative Services

• Relocation program design, policy consulting & program reviews
• Domestic and international cost estimates & projections
• Supplier partner management
• Web-based tools for clients and transferees
• Global tax assistance
• Cost of living differential programs
• Employee compensation benchmarking
• Expense management
• Web-based management reporting
• Candidate intercultural and adaptability assessment
• Letter of assignment / job rotation agreement preparation
• Visa, work permit and immigration assistance
• Property management
• Payroll reporting
• Industry updates and newsletters
• Client seminars

Employee Origination and Destination Services

• Relocation counseling and policy interpretation
• Home sale programs
• Home marketing assistance
• Area orientation and home finding assistance
• Settling-in services
• Mortgage assistance
• Rental finding assistance
• Executive level services
• Expense reimbursement, tracking and reporting
• Temporary living assistance
• Dependent living care and assistance
• Lease break assistance and utilities termination
• Household goods management, shipping, freight forwarding and storage
• Cultural and language training
• Property management
• Spouse career assistance
• Personal insurance
• Emergency services
• Worldwide banking
• Auto transport/loss on sale or lease breakage assistance
• Automobile procurement
• Pet transportation

Web site: www.cartus.com

For 55 years, Cartus has offered its worldwide clients and customers the industry’s most comprehensive suite of services, including mobility management, consulting, intercultural, and language training. Cartus also offers asset recovery—a specialized business unit that assists financial institutions who are lenders manage their foreclosure processes. Now that Cartus and Primacy Relocation have joined forces, the organization is poised to set a new standard of service delivery to its clients and customers. Serving the corporate, government, and affinity markets, and with clients of all sizes ranging from multinationals to those who benefit from our specialized teams dedicated to lower-volume movers, the new Cartus has fully staffed, operational facilities in the Americas, EMEA, and APAC regions. Its 2,800 employees—including more than 700 who are based outside the U.S.—are uniquely qualified to assist transferees, expatriate assignees, and members with their mobility management requirements.

Employees transferred in 2010:
More than 140,000

Clients: N/A

Services:
Domestic and Global Services

• Home marketing, home sale, and home finding
• Property management
• Inventory management
• Rental and temporary housing assistance
• Mortgage assistance
• Household goods shipment
• Destination/area familiarization service
• Spouse/partner career transition assistance
• School finding services
• Visa and immigration services
• Cross-cultural and language training
• Policy consulting and design
• Group move management
• Relocation accounting
• International assignment compensation service

Web site: www.brookfieldgrs.com

Brookfield Global Relocation Services is the trusted leader for the design and management of domestic and international relocation and assignment services throughout the world. The firm believes that its integrity, transparency, flexibility, and commitment to clients and each other help to deliver a cost-effective Premier Service® experience. Its 850 employees operate from regional offices in Asia, Europe, and North America to support the success of our clients and their relocating employees around the world. Brookfield GRS has the local knowledge and worldwide presence to develop and implement global employee relocation solutions. Brookfield Global Relocation Services is an operating company of Brookfield Residential Property Services, a leading global provider of real estate and relocation services, technology, and knowledge.

Whether expanding into new markets or considering a strategic acquisition, Brookfield GRS guarantees our attention will be focused on supporting the success of your relocating professionals through a single point of coordination, regionally located service centers, and a globally integrated service structure designed to reach around the world. Brookfield GRS offers you the peace of mind that comes with guaranteed service levels, scalable resources and the convenience of one point of accountability from start to finish.

Employees transferred in 2010: 50,000

Clients: N/A
Services:
Program Administration

• Policy counseling
• Pre-hire orientation
• Student relocation assistance
• Group move management

Expense Payment and Administration

• Individual and company calculations
• Managing supplier invoices and employee expense reports
• Payroll and tax coordination
• Reconciliation and reporting

Departure Services

• Marketing assistance
• Home sale assistance
• Closing services
• Property management

Destination Services

• Home finding, settling-in services and area orientation
• Rental assistance
• Temporary living assistance
• Mortgage assistance
• Career and family assistance

Household Goods Move Management

• Policy administration
• Carrier selection
• Managing insurance
• Claims assistance
• Invoice auditing

International Assignment
Management Services

• Pre-assignment cost projections
• Assignee briefing and policy counseling
• Letter of assignment preparation
• Balance sheet calculations
• Supplier selection and management
• Ongoing assignment administration
• Worldwide expense payment and financial management
• Year-end reporting and liaison with tax providers
• Home country departure services
• Property management
• Repatriation management

International Assignment
Compensation Services

• Cost projections
• Balance sheet
• Compensation administration and payroll coordination
• Year-end compensation accumulation

Host Country Destination Services

• Home finding and rental assistance
• Settling-in services and area orientation
• Tenancy management
• Temporary living assistance
• Career and family assistance
• Household goods move management
• Intercultural services
• Language training

Web site: www.prudential.com/relocation

Prudential Relocation, Inc. is a full-service global mobility management firm with clients including global Fortune 500 companies, multinationals, and U.S. governmental organizations. Prudential Relocation offers a full range of relocation services delivering the best value for our clients and personalized services to their relocating employees. Prudential Relocation, operating as Pricoa Relocation in Asia and Europe, has locations in the U.S., Canada, the U.K., France, Hong Kong, Singapore, and China. Our clients benefit from high levels of satisfaction through our dedication to quality services, industry leading expertise, and a highly regarded reputation.

Employees transferred in 2010: 38,400

Clients: N/A

Services:

• Home sale assistance–amended value sale, buyer value option, guaranteed offer program, and marketing assistance
• Destination/home finding assistance services
• Mortgage services
• Rental assistance
• Temporary housing
• Global transportation services
• Expense administration
• Cost projections
• Lump sum program
• Program administration services
• Policy consulting
• Global immigration services
• Spouse/partner assistance
• Ongoing assignment support
• Consulting and training services
• Intercultural services
• Language training
• Home management
• Tenancy management
• Repatriation / reassignments services

A leading worldwide provider of relocation and moving solutions, SIRVA, Inc. provides more than 230,000 relocations per year to corporations, government employees, and individual consumers. The company delivers the best mobility experience at the lowest total cost to relocate through complete management of the global supply chain, the world’s leading global operations, industry-leading risk management processes, and full accountability and transparency of all costs. SIRVA’s brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation, SIRVA Move Management, SIRVA Global Relocation, Inc., and
SIRVA Settlement.

Web site: www.sirva.com

Employees transferred in 2010:
Over 106,000

Clients: N/A

Services:
Domestic and International Services:

• Consulting services
• Candidate assessment
• Group move management
• Global compensation & payroll administration
• Visa and immigration
• Vendor management
• Pre-decision counseling
• Policy counseling
• Home marketing
• Traditional home sale
• Fixed fee home sale
• Cross-cultural training
• Property management
• Area orientation
• Home finding
• Rental assistance
• Mortgage services
• Temporary/corporate housing services
• Household goods moving
• Education consultancy
• Language training
• Settling-in services
• Assignment management
• Tenancy management
• Partner/family support
• Repatriation
• Reassignment
• SIRVA move management solution

Web site: www.aires.com

AIReS celebrates 2011 as our 30th anniversary in the global mobility industry. Since 1981, AIReS has operated as a privately owned, independent provider of world-class moving and relocation services, focusing 100 percent of our efforts on our corporate clients and their transferees. Our leading-edge technology sets us apart, and our in-house staff of experts is continuously developing software and system upgrades to meet the evolving needs and requests of our clients.

Our financial stability is a result of a controlled, organic growth, and is a testament to our focus on the client and family. AIReS has remained profitable while still continuing calculated expansion over the last three decades. In 2008, we grew our business 40 percent. Despite global economic recession in 2009, AIReS continued our business growth by 7 percent and in 2010 saw our business grow 22 percent.
Employees transferred in 2010: 13,200+

Clients: N/A

Services:
AIReS provides the following domestic
and international services:

• HHG moving and storage
• Employee policy counseling
• Policy development & consulting services
• Insurance
• Program management
• Relocation cost estimates
• Departure services
• Destination Services
• Home marketing and listing assistance
• Home sale assistance
• Home search and purchase counseling
• Home value assistance
• Rental finding assistance
• Temporary living assistance
• Spouse/partner career assistance
• Intercultural programs
• Language training
• Immigration services (visa/passport)
• Property management services: tenant occupied
• Vacant home management
• Mortgage assistance
• Candidate assessment
• Repatriate assistance
• Management reporting
• Expense management
• Payroll coordination
• Gross-up processing
• Tax on expatriation
• International compensation administration

Web site: http://www.themigroup.com

Founded in 1978, TheMIGroup is a leading provider of global relocation management solutions. We offer a full range of relocation solutions including domestic and international services, compensation and consulting services-from total assignment management to individual services for transferees, expatriates, or individuals on the move. With full-service business units strategically located throughout the Americas, Europe, and Asia, and with TheMIGroup Worldwide Partner NetworkTM located in over 175 countries, we have the capacity and capability to provide professional services across all time zones.

Employees transferred in 2010: 17,000

Clients: N/A

Services:
Domestic Relocation Services

• Policy development
• Policy counseling / needs assessment
• Cost estimates
• Home sale services including home marketing assistance, home sale programs, inventory management
• Real estate title closing services
• Home finding services including candidate familiarization/area tour, home purchase assistance, mortgage assistance, rental assistance, temporary accommodations
• Household goods moving
• Expense management

Global Relocation Services

• Policy development
• Candidate assessment
• Pre-decision trip
• Preview trip
• Global assignment management (GAM) including policy consulting services, destination services, household goods moving/storage management, risk management, cross cultural training, language training, temporary accommodations, visa and immigration, expense management, on-going support
• On-going services including property management (vacant & tenanted), tenancy management, assignment payment support
• Repatriation services including service cancellation, lease cancellation services, repatriation transition support
• Global compensation services including cost estimates, compensation worksheet, global compensation reporting, payroll coordination
• Career assistance
• Emergency & evacuation services
• Automobile assistance

(U.S. inbound only)

• Cost of living coordination

Web site: www.lexiconrelocation.com

Since its inception in 1993, the Lexicon Group has been a world leader in relocation, logistics, and benefits administration. Headquartered in Jacksonville, Florida, the Lexicon Group provides a complete menu of mobility services to more than 900 companies and government agencies around the world who relocate their employees for business purposes. During 2010, it facilitated more than 29,000 moves as well as assisting both corporations and individuals with all of their logistics needs. With flexibility in mind, the Lexicon Group prides itself on delivering to its clients the power to choose from a diverse array of suppliers, and developing programs designed specifically around the client’s needs.

Through its own 23 offices, a staff of over 1,500 employees, and agencies in more than 120 countries, the Lexicon Group provides global mobility services worldwide by combining high-touch personal service with state-of-the-art technology. Lexicon’s clients and their transferees have real-time, on-demand access to critical relocation information through LexLink Global. With a very customer- centric service philosophy and industry-leading performance results, Lexicon continues to delight existing clients and grow even in current economic conditions.

Employees transferred in 2010: 29,000

Clients: N/A

Services:
The Lexicon Group delivers over 60 different services both in the U.S. and globally that are in the following
service categories:

• Pre-decision services
• Client support services
• General administration
• Business advisory consulting
• Departure services
• Compensation services
• Destination services

Web site: www.paragonrelocation.com

Paragon Relocation is the premier partner of choice in the global mobility industry, providing innovative programs, value-added support, superior customer service, and thought leadership to our clients and the families we relocate. Paragon Relocation has been providing relocation services for over 24 years and is present in 150 countries. Our focus and dedication have earned us the proud reputation for providing “The Best Thinking in Relocation™.” Our core capabilities include global mobility consulting services, domestic and international relocation services, global assignment services, worldwide destination services, group move management, mortgage services, and visa and immigration services.

Employees transferred in 2010: 10,645

Clients: N/A

Services:
Domestic Services

• Preview trip coordination
• Pre-decision consulting services
• Relocation benefits counseling
• Relocation expense audit, processing, payment and reporting
• Home marketing assistance
• Homesale services
• Property management
• Homefinding services
• Employee and family concierge services
• Mortgage services
• Rental assistance
• Temporary accommodation services
• Transportation of household goods
• Employee and family transition and spousal support assistance
• Travel management
• Tax gross-up and reporting

International Services

• Preview trip coordination
• Pre-decision consulting services
• Paragon assignment cost estimator (PACETM)
• International relocation and global assignment policy counseling and administration
• Relocation expense audit, processing, payment and reporting
• Visa and immigration coordination
• Worldwide destination services,

Homefinding and settling-in programs

• Employee and family concierge services
• Language and cross cultural training
• Temporary accommodation services
• Tenancy management
• Property management
• Homesale services
• Transportation of household goods
• International banking services
• Security services
• Global employee assistance program
• Employee and family transition and spousal support services
• Travel management
• Tax gross-up and reporting
• Global compensation services and tracking

Website: www.acs-inc.com/hr_relocation

With more than 45 years in the business, ACS Relocation & Assignment Services develops the right solution for each client’s unique needs. We are known for:

• Service excellence–95 percent + client satisfaction, retention, and reference-ability
• Experience–average tenure of 20 years for managers and 13 years for consultants
• Guaranteed cost savings–we guarantee 10 percent savings over your current spend
• Financial stability–part of a FORTUNE® 500 company with the unquestionable ability to fund and issue payment
• Transparent–no mark-ups and no gimmicks
• Best-in-class technology solutions– dashboards and reports that provide the data you need in the format that works for you
• Ongoing innovation–Runzheimer awards for relocation best practices; $50 million spent on HR Services R&D last year

Regardless of where in the world your employees need to be, we provide you with the peace of mind that comes with knowing your financial and service quality goals are our top priority.
Employees transferred in 2010: 120 relocation professionals as part of the ACS HR services team of 14,000

Clients: N/A

Services:

For Clients: Operating as a trusted advisor and service partner

• Domestic and international policy development and consulting
• Benchmarking and best practice research
• Cost reduction strategy development
• Group move planning and management
• Customized reporting (role-specific dashboards and client-defined reports)
• Pre-move evaluations, cost estimates, and automated authorization routing

For Homeowners: Getting homes sold quickly and for the right price

• Home sale and purchase counseling and assistance from front to back
• Mortgage lending assistance
• Property management

For Renters: Finding the right place with flexibility to move in the future

• Rent vs. buy decision counseling
• Apartment finding assistance
• Lease negotiation

For VIPs: “No worry” white glove move planning and management

• In-person assistance with all documentation and planning
• Hands-on destination services
• Superior class travel and temporary housing
• White-glove pack, move, and unpack
• Full-service concierge services

For All Employees on the Move: Smooth transition from start to finish

• Expert counseling
• Ordering and management of all services
• Travel assistance
• Temporary housing arrangement
• Household goods move management
• Lump sum processing and payment
• Online expense reports and payment processing
• Compensation accumulation
• Tax gross-up and reporting
• Employee dashboard with 90 percent of the info you need right on the home page

For Expats: End-to-end
assignment management

• Assignee evaluation and selection
• Pre-departure planning
• Immigration services
• Cross-cultural and language training
• Destination and settling-in services
• Spouse job finding assistance
• COLA adjustments
• Compensation accumulation, payroll coordination, and tax assistance

Web site:
www.msimobility.com
www.relojournal.com

MSI is a leading provider of highly specialized workforce mobility services for corporations worldwide.

With 30 years of experience in employee relocation and assignment management services, MSI has evolved as a leader in the highly specialized fields of global talent management, workforce mobility management and global compensation management and payroll administration.
Applying a unique methodology of cost transparency, benchmarking, and comparative benefit analysis, MSI designs and implements programs that enable clients to achieve their corporate objectives, while assuring cost efficiency and employee satisfaction.

Our vision is to be the preeminent provider of highly customized global talent management and workforce mobility solutions for corporations worldwide. We accomplish this by staying true to our mission: to treat each client as a long-term strategic business partner, building and implementing processes and programs specific to their organizational culture and
business requirements.

Employees transferred in 2010: Over 5,000

Clients: N/A

Services:
Global Talent Management

• Talent screening and development for international assignment
• Leadership development
• Performance management
• Staffing and recruiting
• Talent and learning management

Workforce Mobility Management

• U.S. relocation services
• Global assignment management services
• Group move management

Global Compensation Management and Payroll Administration

• Cost projections
• Certificates of coverage processing and tracking
• Balance sheet configuration and preparation
• Payroll interface and reconciliation
• Payroll administration
• Reporting