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HR Service Transformation: Solutions from Capgemini

What factors help inform a comprehensive approach to HR service transformation? Is it having a digital contact center in place that works, or is it implementing proven automation processes into ways of working to ensure things run smoothly? Perhaps it’s putting the right architecture or support in place? Well, the answer is to achieve a synergy between all of these factors – but how does this work and how can organizations get from A to B?

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