With Barry Morris, CEO, CapRelo
HRO Today: In recent blog posts youâve discussedÂ the importance of EmployeeÂ Experience (EX). Why now?
Morris: With the battle over talent beingÂ more critical, EX is a crucial driverÂ of HR value. Onboarding new employeesÂ is expensive while keeping existingÂ employees is more cost effective. I haveÂ found that many global mobility groupsÂ see EX as a critical indicator of the abilityÂ to attract and retain top talent.
HRO Today: How are Employee Experience (EX)Â and Consumer Experience (CX)Â related?
Just like it is easier and lessÂ expensive to retain an existingÂ customer than it is to acquire a new one,Â so it is with employees. In our businessÂ we link EX and CX because our customersÂ experience immediately translates toÂ employee experience. Our CX is foundedÂ in our abilities to relieve the stress andÂ complications of the global relocationÂ program from our clients. We provideÂ people, subject matter expertise,Â technology and insight that helps makeÂ global relocation more efficient andÂ predictable.