HR and IT need to partner to fix the broken employee experience.
By Donna Kimmel
When it comes to attracting and retaining talent, employee experience is one of the most critical elements of success. Around the world, the gap between the number of jobs available and the people available to fill them is the largest it has ever been. And competition is stiff. To get the talent they want and need to power and move their businesses forward, companies need to create an environment that inspires people to do great work.
Move out of the way, AI. It’s time for organizations to turn their focus on another—perhaps more impactful—intelligence: emotional intelligence.
By Marcus Mossberger
The idea of artificial intelligence (AI) has captivated the industry for the last few years, and it seems as though 2018 really saw an explosion of the utilitarian use of the technology at work. And while there is still apprehension about the impact AI will have on jobs, most organizations have acknowledged that they need to incorporate it into their long-term technology strategy. At the same time, another trend seems to be gaining momentum, albeit to less media attention and prognostication: the burgeoning importance of emotional intelligence (EI) in the workplace.
Technology is disrupting the HR industry, but organisations can prepare by embracing policies that encourage a blended workforce.
By Simon Kent
Technology-driven change in the workplace should not be feared. Indeed, HR teams should welcome it as an opportunity to contribute more to the success of their businesses. Recently, the UK’s own Work and Pensions Secretary Amber Rudd emphasised the benefits of technology by saying, “Automation is driving the decline of banal and repetitive tasks so the jobs of the future are increasingly likely to be those that need human sensibilities, with personal relationships, qualitative judgment, and creativity coming to the fore.”
Today’s technology developments can improve the ease and efficiency of payroll and rewards processes.
By Simon Kent
It’s a cliché but it’s true: There really is an app for everything. For employers, the 24/7 always-on, always-available level of service expected by customers is now also expected by employees. Just as banking hours have been replaced by a constantly accessible online portal, the idea that employees should wait until office hours to check their pay, rewards, benefits, and other work-related entitlements is becoming outdated.
People, process, and technology are key pillars to creating a more diverse workforce.
By Irina Novoselsky
The recruitment process has always been riddled with biases. Humans find it nearly impossible to prevent their opinions and experiences from coming into play when making a decision. But technology is empowering organizations to work toward eliminating bias, which in turn allows companies to build stronger and more diverse workforces. Just imagine if interviews were structured like an episode of The Voice, where those making the hiring decisions only judged candidates based on skills and couldn’t be swayed by gender, physical appearance, or ethnicity. There would be no pre-conceived notions—only the most qualified candidate would win. Technology is turning this reality show concept into a reality for recruiters.
Screening tech innovations are improving speed, trust, transparency, and ultimately, the candidate experience.
By Marta Chmielowicz
With record numbers of millennials and Generation Z job candidates entering the workforce, employers are reconsidering their long-held hiring practices in order to attract and retain best-fit talent. Candidate experience is now one of the hottest topics in hiring, with organizations striving to illustrate their brand from their very first interactions with potential candidates. In fact, the State of Employer Branding survey by Jibe indicates that 95 percent of HR professionals feel that their brand is impacted by candidate experience.
Learn more about the impact of the 2019 TekTonic Award winners.
By The Editors
Each year, HRO Today recognizes the latest tech solutions that empower HR leaders to streamline their people management processes and provide the necessary time to execute on strategies that are aligned with business goals. From making the benefits process easy and engaging to increasing candidate conversion rates, the 2019 TekTonic Award winners are adding insight and value to the many layers of human capital management.
Click here to view this year’s winners.
By Debbie Bolla
Are robots taking over the workplace? At HRO Today Forum in North America, a group of HR leaders offered perspectives on their experience with artificial intelligence, automation, and machine learning, and how it has—and will—impact the workforce.
“Technology is here right now. What is HR’s job?” asked Nancy Hauge, CHRO of Automation Anywhere. “It’s about defining our leadership role as this workforce changes. Internally, we’re going to recruit for digital colleagues. Soon, we’ll have 3 million digital colleagues deployed across the world.”
By Elliot H. Clark
With all due respect to Isaac Asimov, the continuing reliance on technology has yet to produce the predatory examples of “I, Robot,” or the scary dominance of machines of “Terminator” (which threatened to come back and kept on doing so in sequels, sadly), or the terrifyingly logical and murderous Hal of “2001: A Space Odyssey.” In truth, software robots, manufacturing robots, and even those Roomba vacuum cleaners are pretty boring (unless you see a YouTube video of a cat riding one). For HR, the questions are: What are robots? And what are they not?
HR applications of technology are different than automobile assembly plants, which deal with inanimate production products. The frothy excitement that is seen in the HR press about “bots” and their future is pretty speculative and at some level, in spite of the promise of technology, I just don’t care. And as you will see below, that is the point.
Two organizations share how they made significant improvements to their candidate attraction and selection processes through technology.
By Debbie Bolla
Hilton Grand Vacations (HGV) is in the business of providing memorable experiences to its guests, and it strives to do the same when it comes to candidates who are looking to grow their careers with the organization.
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