IBM Global Services will provide New York City-based Avon with a portfolio of specialized human resources services and technologies as part of a multi-year deal. Financial terms were not disclosed.
IBM will provide support for compensation, payroll, benefits, and performance management and maintain HR call center support for Avon employees in a select number of Avon countries worldwide. In addition, IBM will provide Avon with specialized technologies, including a Global Human Resources Information System, as well as compensation planning, performance management, and workforce analytic tools to standardize processes and make Avon’s HR function more streamlined and efficient.
“We are pleased to partner with IBM as we continue to build a leaner, faster and more strategic human resources organization,” said Lucien Alziari, Avon’s senior vice president, human resources. “IBM’s world-class capabilities will enable Avon’s HR professionals to serve our employees with leading-edge services and, at the same time, to focus more fully on implementing our strategic talent management and organizational development initiatives.”
Mary Sue Rogers, vice president, Human Resources Business Process Services, at IBM, added: “Leading companies such as Avon are increasingly using business transformation outsourcing as a tool to drive strategic value, allowing them to become more flexible and adaptive while focusing employees on the company’s core competencies. IBM’s extensive experience in human resources services and the consumer products industry will bring innovation and new efficiencies to Avon and its employees.”