Multi-process HRSourcing

Diedrich Coffee, Inc. Names Savista as Payroll Provider

WICHITA, Kan.–(BUSINESS WIRE)–May 10, 2005–Savista, a leading IT,finance/accounting (FAO) and human resources (HRO) outsourcing firmserving fast growing mid-market companies, including the world’slargest restaurant chains, announced today that it has a new businessprocess outsourcing (BPO) relationship with Diedrich Coffee, Inc. –, one of the nation’s largest specialty coffee retailers andwholesalers. Under the terms of the agreement, Savista will providepayroll processing services to Diedrich Coffee, a growing network of 56company-owned stores.

“When we opened our firstneighborhood coffeehouse in 1983, we based our business on a simplepremise – provide the very best products and offer the highest level ofcustomer service,” said Matt Kimble, Vice President of Human Resources,Diedrich Coffee, Inc. “Working with Savista, it has become clear thatthey share our commitment to excellence and our high-touch servicephilosophy. They have demonstrated a strong understanding of ourbusiness and have been responsive to our specific needs.”

Based in Irvine, California, Diedrich currently operates coffeehousesin 33 states, under the Diedrich Coffee, Gloria Jean’s Coffees andCoffee People brands. The company also provides wholesale coffees tomore than 460 restaurants, specialty retailers, food service operatorsand office coffee service distributors.

“It is gratifying tosee innovative companies like Diedrich Coffee maximize the power ofoutsourcing and benefit from a BPO approach,” said Jeff Bizzack, CEO ofSavista. “We are continually investing in our ability to provide worldclass services that have lasting, meaningful and highly visible impactfor our clients.”

About Diedrich Coffee

Withheadquarters in Irvine, California, Diedrich Coffee specializes insourcing, roasting and selling the world’s highest quality coffees. TheCompany’s three brands are Gloria Jean’s Coffees, Diedrich Coffee, andCoffee People. The Company’s 200 domestic retail outlets are located in33 states. Diedrich Coffee also sells its coffees through more than 460wholesale accounts including office coffee service distributors,restaurants and specialty retailers, via mail order and the Internet.For more information about Diedrich Coffee, call 800/354-5282, or visitthe Company’s Web sites at,, or

About Savista

Savista is the leading outsourcing firm that focuses exclusively ondelivering technology solutions for the world’s largest restaurantchains, as well as finance/accounting, human resources, and technologysolutions for fast-growing mid-market companies. The firm deliversthese solutions to 40 leading restaurant brands in over 50 countriesand 6,000 locations. Major clients include Wendy’s, McDonald’s, PizzaHut, Applebee’s, Domino’s, Hardee’s, KFC, Taco Bell, Church’s,Mazzio’s, and other well-known multi-unit restaurant companies.

Savista has partnered with leading technology providers IBM, SSA Globaland others to build fully integrated finance/accounting, humanresources/benefits and other back-office management solutions for themid-market. Savista is also a recognized leader in the global point ofsale (POS) technology marketplace, with more than 25,000 POS terminalsinstalled in retail locations around the world.

Savista ishighly regarded in the hospitality and restaurant industries for itshigh levels of service excellence and client satisfaction. FAO Today,the leading publication serving the finance/accounting outsourcingsector, selected the firm as a Tier 1 provider in its annual ResourceGuide. As a Tier One firm, Savista is among the top ten percent of alloutsourcing services providers serving the finance/accounting sectorglobally. Savista’s CEO, Jeff Bizzack, is also recognized as a thoughtleader and client service champion in HR and finance/accountingoutsourcing, and has been named an industry superstar by a leadingtrade magazine.

Savista has locations in Wichita, KS,Rosemont, IL, and Sao Paulo, Brazil. It is owned by Accel-KKR, aprivate investment firm founded by venture capital firm Accel Partnersand private equity investment firm Kohlberg Kravis Roberts & Co.,and Savista management. Please visit

About Accel-KKR

Accel-KKR is a technology focused private investment firm founded byventure capital firm Accel Partners and private equity investment firmKohlberg Kravis Roberts & Co. Accel-KKR invests primarily intechnology companies with between $25 million and $150 million inrevenue. Accel-KKR prefers majority ownership positions and investmentopportunities in which it can contribute to the creation of long-termshareholder value. At the core of Accel-KKR’s investment strategy is acommitment to developing strong partnerships with the management teamsof its portfolio companies. Accel-KKR is based in Menlo Park,California.

Tags: Multi-Processed HR, Sourcing

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