Multi-process HRSourcing

Convergys to Provide HR Business Services for Whirlpool Corporation; Leading Manufacturer and Marketer of Major Home Appliances

CINCINNATI–(BUSINESS WIRE)–July 28, 2005–Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, today announced that Whirlpool Corporation (NYSE:WHR), the world’s leading manufacturer and marketer of major home appliances, has selected Convergys as its human resource business process outsourcing provider. With annual sales of over $13 billion and nearly 50 manufacturing and technology research centers around the globe, Whirlpool markets its brands to consumers in more than 170 countries.

Ranked 160 on the Fortune 500, Whirlpool has distinguished itself for its focus on developing leaders within the company, having been named to the HR industry’s 2005 list of Top 20 U.S. Companies for Leaders.

Abbe Luersman, Whirlpool Vice President, Total Rewards & HR Solutions, said, “We selected Convergys as our HRO provider because Convergys will enable us to achieve world-class standards through its global infrastructure and robust capabilities. Convergys has repeatedly demonstrated its ability to support multinational organizations such as Whirlpool, and its core values and global business approach are a good match for us. We’re confident our employees will benefit from the efficiencies this relationship brings to Whirlpool.”

“We’re delighted to welcome Whirlpool to our growing list of world-class clients,” said Karen Bowman, President of Convergys’ Employee Care business. “Together, we’ll help Whirlpool move from workforce transactions to workforce transformation and advance their HR globalization strategy as well as their long-standing commitment to develop leaders from within their organization.”

Under the terms of the ten-year contract, Convergys will support Whirlpool employees and retirees from service centers located in the United States and Europe.

Convergys will provide Whirlpool with a comprehensive suite of services including payroll, employee service center, benefits administration, workforce planning and deployment, and data integration aspects of compensation and recruitment. Convergys also will provide support to Whirlpool’s global HR group for performance management and succession planning as well as supporting functions, such as vendor management, communications, change management, and policy and legal compliance.

Bowman continued, “Whirlpool is gaining an improved user experience for its employees as well as speed and efficiencies by outsourcing to Convergys. Our high-touch approach to servicing our clients’ workforces will help Whirlpool employees focus on their core competencies while knowing that important issues such as benefits and payroll are being managed locally in an expeditious manner.”

For over 20 years Convergys has provided HR solutions to the world’s leading organizations including Office Depot, Avaya, Textron, the State of Texas, and Fifth Third BankCorp. Convergys helps companies improve their HR management processes, operations, and service delivery models. Convergys is outthinking and outdoing ™ on behalf of its clients every day.

About Whirlpool
Whirlpool Corporation (WHR) is the world’s leading manufacturer and marketer of major home appliances, with annual sales of over $13 billion, 68,000 employees, and nearly 50 manufacturing and technology research centers around the globe. The company markets Whirlpool, KitchenAid, Brastemp, Bauknecht, Consul, and other major brand names to consumers in more than 170 countries.

About Convergys
Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 67 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit

(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Media Contacts:
Steve Duthie for Whirlpool, +1 269 923 3373
John Pratt for Convergys, +1 513 723 3333
or +1 888 284 9900

Tags: Multi-process HR, Sourcing

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