Global HRO provider Convergys has won a five-year renewal of its contract with telecommunications firm Avaya Inc. Terms of the accord were not disclosed.
The renewal calls for Convergys to support Avaya globally from service centers in Jacksonville, FL; São Paulo, Brazil; Budapest, Hungary; and Kuala Lumpur, Malaysia. Convergys will continue to provide HR and finance transactional management, payroll administration, HR administration, benefits administration, service center support, and employee and manager self-service navigational support.
“Delivering responsive, consistent, cost-effective performance to our employees around the world is a priority for Avaya,” said Roger Gaston, the company’s senior vice president of HR. “We are pleased that Convergys will continue to partner with us in support of this critical business objective.”
“We are proud to have engaged with Avaya five years ago as one of our first global HRO deals,” said John Gibson, president, HR management at Convergys. “The extension of this relationship validates our global service delivery model for medium and large businesses. Our agreement provides Avaya flexibility throughout its ongoing business transformation, while we continue to build on our outstanding track record of consistent responsiveness, quality, and excellence servicing its employees.”