Multi-process HRSourcing

ADP Helps Caribou Coffee Blend Service Excellence with Payroll and HR Management

1000th ADP Enterprise HR Customer Gains Efficiencies with Self Service Technology

ROSELAND, N.J.–(BUSINESS WIRE)–June 20, 2005–ADP National Account Services, part of the Employer Services Division, a leading provider of outsourced payroll, benefits and HR services for large employers, today announced that Caribou Coffee has begun implementation of its Enterprise HR(SM) solution to streamline HR and payroll processes and increase employee satisfaction. Enterprise HR is ADP’s flagship payroll and human resources management offering with powerful, easy-to-use functionality and built-in, best-in-class efficiencies to combine HR, benefit and payroll data, seamlessly. Caribou Coffee is ADP’s 1000th Enterprise HR customer. 

Caribou Coffee, the second largest specialty coffee company in the U.S., has been an ADP payroll client for 13 years. In that time, the organization has grown from eight employees to more than 5,000 associates in 14 states and the District of Columbia. When Caribou Coffee initially decided to outsource payroll, they turned to ADP to provide the services that matched their needs. As Caribou expanded and their requirements changed, they found that a multi-faceted payroll and HR solution, which offered new functionality while meeting their evolving administrative requirements, was the natural next step. After reviewing several alternate options, Caribou Coffee turned again to ADP for the comprehensive solution that would meet their expanding payroll and HR needs.

ADP Enterprise HR offers a wide range of functionality including compliance management, employee performance management, training and development, and complete payroll administration. Caribou Coffee will also leverage ADP Self Service, a Web-based portal that enables managers and employees to easily access HR, benefit, career, and personal data from any Internet connection. Additionally, ADP Self Service for managers helps team leaders to easily update their direct report’s job status changes and tie compensation to performance. ADP Enterprise HR’s breadth of services and increased functionality helps Caribou by increasing efficiencies and saving valuable time and resources.

“Our business relies on providing superior customer service. We pride ourselves on creating an experience that makes the day better,” said Karen McBride, Vice President of Human Resources, Caribou Coffee. “When looking for a new HR solution, it was important to implement a system that would help our managers further reduce time spent on administrative functions, so that they could focus more on employees and customers. ADP Self Service will help us to effectively meet those goals. Additionally, it was critical that we partner with a service provider that shared our commitment to service. ADP’s Enterprise HR is a powerful payroll and HR system built on a foundation of superior service.”

Enterprise HR also enables paperless payroll by giving Caribou and other large companies the opportunity to offer employees ADP’s TotalPay Card, a pre-paid debit card that is automatically loaded with each employees pay, each pay cycle. IPaystatements and iReports can also be utilized through the ADP Self Service portal, where employees can conveniently access their paycheck statements and W-2s via the Internet, minimizing printing costs, bank fees and exposure to check fraud.

“Caribou Coffee has been a payroll client of ADP since 1992, when the coffee company had eight employees. We are delighted to continue our partnership as Caribou’s business grows, providing new HR and payroll services to meet the company’s evolving needs,” said Jay Rising, President, National Account Services, ADP. “The advanced technology and best practices within ADP’s Enterprise HR will help Caribou Coffee handle HR, benefit and payroll tasks quickly and accurately with greater access to information across the enterprise.”

Enterprise HR is offered by ADP National Account Services, the business unit of ADP Employer Services that provides payroll, HR and benefit services to organizations with more than 1,000 employees. For more information, please visit

About ADP

Automatic Data Processing, Inc. (NYSE:ADP – News), with approximately $8 billion in revenues and 550,000 clients worldwide, is one of the largest providers of a broad range of premier mission-critical, cost-effective transaction processing and information-based business solutions. ADP Employer Services (ES), a division of ADP, Inc., is a leading provider of integrated business administrative solutions that help its over 490,000 clients efficiently manage their internal processes, allowing them to focus on core competencies. ADP Employer Services’ offerings include both traditional and Web-based outsourcing products and services, giving clients the ability to select from ADP’s comprehensive range of World Class Service solutions. Services include: payroll, tax regulatory management, HRMS, benefit administration, time and labor management, retirement plan services, online recruiting, PEO services, and employment screening and selection. For more information about ADP Employer Services, or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company’s Web site at

Terry Corallo, 973-974-7612
Cohn & Wolfe for ADP
Jaclyn Saccone, 212-798-9518

Tags: Multi-Processed HR, Sourcing

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