Affiliated Computer Services, Inc. said it is expanding its global capabilities by adding a new 30,000 square foot office and call center facility in Reynosa, Mexico, creating 500 new jobs. The facility will expand economic opportunities for local residents as Reynosa’s first call center when it opens in November.
In addition to the facility’s customer care capabilities, ACS will be able to expand this facility by custom fitting a separate portion in order to offer customers the ability to handle mailroom needs, scanning, and data capture.
“This state-of- the-art facility will allow our customers to connect to ACS’ global network from a new, modern and cost competitive location staffed by a well-educated bilingual workforce,” said Chris Tranquill, managing director of ACS’ Communication and Consumer Goods Group. “While the needs of businesses are constantly changing, this new facility demonstrates ACS’ ability to be flexible and to meet our customer’s changing needs in an effective and timely manner.”
The facility can be expanded to create an additional 30,000 square feet of office or call center space and employ an additional 600 individuals. ACS currently employs approximately 4,600 people in five locations in Mexico.
Reynosa is home to four universities, one technical institute and six technical training centers with two new universities under construction in the region. There are also a variety of English language institutes to support the demand for English speaking workers. Every year about 5,000 college students enter the workforce in Reynosa.
“We believe this location is ideal because it offers an opportunity for employment to an area that is rich in talent with an educated workforce” said Tranquill. “Our customers have been looking for an opportunity like this. We can meet their needs by investing in this community which will create jobs and opportunities.”