Multi-process HRSourcing

ACS Awarded Healthcare Administration Contract Extension With Anthem Blue Cross and Blue Shield

DALLAS, July 26 /PRNewswire-FirstCall/ — Affiliated Computer Services, Inc., (NYSE: ACS – News), a premier provider of business process and information technology outsourcing solutions, announced today that it has been awarded a contract extension with Anthem Blue Cross and Blue Shield. The three-year extension allows ACS to continue providing comprehensive business process outsourcing (BPO) services for the Indiana Comprehensive Health Insurance Association (ICHIA). Anthem Blue Cross and Blue Shield will be the prime contract holder and ICHIA members will access Anthem’s preferred provider network.

ACS has provided end-to-end BPO services since 1989, including front-end mailroom, scanning, imaging, workflow, customer service, claims entry and payment, membership, billing, finance, auditing, back-end printing and mail services, web portal hosting, and data warehousing, as well as information technology (IT) and application hosting. ACS will provide services from its healthcare division in Indianapolis, Indiana. All services are delivered utilizing onlineHealthplan, ACS’ proprietary suite of online applications and tools.

Under the terms of the contract extension, ACS will provide end-to-end BPO, IT, and application services, such as intake services, claims processing, customer service, membership and billing, and data management services, to support the ICHIA program and its members. New technologies and processes have increased auto-adjudication and that increases operational efficiencies, because ACS is committed to helping control ICHIA’s cost of care.

ACS has been a valued BPO services provider to ICHIA for 15 years, providing administrative healthcare and financial services. This contract extension further strengthens ACS’ position as a leading BPO services provider to the health plan market.

Douglas Stratton, ICHIA Executive Director said, “The economic benefits derived from the ACS/Anthem contract made them the clear choice for the continuation of services to the ICHIA program. The improvements in levels of service, coupled with their commitment to provide medical cost-savings tools, provided substantial advantages to the Association.”

“This relationship signifies the customer’s trust in us and our services, and we’re extremely pleased with the opportunity to continue providing services,” said Lynn Blodgett, Group President of ACS Commercial Solutions. “We are utilizing all facets of our operational excellence model for ICHIA, and we’re applying them throughout our health payer domain. ACS is continuously motivated by the measurable results we achieve for ICHIA and its members, and we look forward to delivering more best-in-class service and expertise.”

Created by the Indiana State Legislature in 1982, ICHIA is a non-profit statutory entity that guarantees health insurance to higher-risk individuals who otherwise would not be able to obtain insurance. This program, like others throughout the nation, is an important facet of Indiana’s healthcare system and provides needed insurance and services to a critical market which helps alleviate pressure from the growing ranks of the uninsured. ICHIA currently has 8,100 members. ICHIA also serves as the State’s alternative mechanism for individuals who are eligible under the Health Insurance Portability and Accountability Act. ICHIA additionally offers coverage to people who qualify for the Health Care Tax Credit under the Trade Adjustment Assistance Act of 2002. ICHIA is one of 31 high-risk pools throughout the nation.

ACS, a FORTUNE 500 company with more than 50,000 people supporting client operations in nearly 100 countries, provides business process and information technology outsourcing solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol “ACS”. ACS makes technology work. Visit ACS on the Internet at .

The statements in this news release that do not directly relate to historical facts constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are subject to numerous risks and uncertainties, many of which are outside the Company’s control. As such, no assurance can be given that the actual events and results will not be materially different than the anticipated results described in the forward-looking statements. Factors could cause actual results to differ materially from such forward-looking statements. For a description of these factors, see the Company’s prior filings with the Securities and Exchange Commission, including our most recent filing. ACS disclaims any intention or obligation to revise any forward-looking statements, whether as a result of new information, future event, or otherwise.

Source: ACS, Inc.

Tags: Multi-Processed HR, Sourcing

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