More than half of telecommunications firms and financial companies have invested in advanced technology in 2023.
By Maggie Mancini
As more companies across the globe are exploring ways to implement generative artificial intelligence in their workplace operations, nearly half of all organisations in the APAC region are currently exploring potential cases for generative AI, with 55% of telecommunications firms and financial organisations investing in the technology in 2023.
Generative AI stands out as a pivotal technology, offering companies the means to mitigate risks, boost efficiency, and improve overall productivity. Generative AI is gaining popularity in IT operations and IT service management, particularly in cost-sensitive APAC environments. This technology offers task automation, reducing operational costs, and optimising resources.
The region, which includes more mature economies like Australia, Japan, and Singapore, and rapidly growing markets like India and China, has diverse IT requirements and issues. In these growing economies, generative AI plays a vital role in facilitating scalable IT operations.
- The rise of AI operations in the APAC region. Machine learning and AI algorithms are being used by enterprises across the region to automate IT processes, monitor performance, and forecast IT disasters.
- Predictive analytics are paramount. AI-driven predictive analytics in IT operations helps enterprises anticipate IT issues and prevent disruptions.
- Management of hybrid cloud infrastructure gains new importance. As enterprises in the region embrace hybrid cloud and multicloud settings, generative AI will be used to manage these complex infrastructures.
- Generative AI is constantly improving. Generative AI models will evolve in complexity and quality, likely integrating with edge computing to enhance data collection and analysis.
“Generative AI can increase the overall productivity of IT operations teams by streamlining IT operations workflows, lowering operational expenses, and increasing system dependability,” says Dhiraj Badgujar, senior research manager, digital innovation practice and xOps program at IDC Asia/Pacific. “However, GenAI systems must be properly implemented to ensure that they correspond with enterprise goals and that adequate guardrails are in place to manage unanticipated events.”