Mindfulness Meditations

Leatham Green shares his insights about the benefits of a mindful, holistic wellness approach to employee health and productivity.
By Marta Chmielowicz
Mind·ful·ness
Achieving Payroll Globalisation

Payroll complexity remains a major challenge for multinational companies expanding into new international markets.
By Marta Chmielowicz
Payroll today is about much more than just paying employees. It is about ensuring that their personal data remains secure whilst navigating ever-shifting legislation and privacy regulations, unstandardised solutions, changes in workforce structures, and rapidly advancing technologies. And when international operations are added into the mix, the complexity of payroll can seem even more overwhelming. In fact, according to NGA Human Resources’ 2017 Global Payroll Complexity Index, the only constant in global payroll is constant change.
Towards Tomorrow

Covering topics from AI to succession planning, the EMEA and APAC HRO Today Forum events provide a valuable opportunity to learn, share, and ultimately, succeed.
By Marta Chmielowicz
Automation. Globalisation. Talent shortages. Regulatory compliance. Leadership development. Diversity and inclusion. Employee wellness. Data security. Workforce planning. Employee engagement. Change management. Outsourcing. Succession planning.
Temporary Moves

Gig economy workers seek relocation opportunities, but job classification challenges and local regulations remain a barrier.
By Mary Stoik Dymond
The rising trend of professional gig work is shifting the boundaries on the permanent, full-time employment norm. In fact, some analysts are even predicting that more than half of workers will be contractors or gig workers in the near future (Nation1099). The composition of workplace talent is nearing a tipping point, and the global gig economy is only poised to grow.
Living Well, Working Well

Five steps organisations can take to promote employee physical and mental health in the workplace.
By Ayana Collins and Leigh Jose
Mental health—not a common topic of discussion in the office, but when nearly 450 million people across the globe live with mental illnesses, according to the World Health Organisation (WHO), self-care benefits and support should become a focus of employer-provided programmes.
Better, Faster, Smarter

How will AI impact HR? A new study provides some answers.
By Larry Basinait
Artificial intelligence (AI) refers to systems that can adapt their functionality without being programmed to do so, but rather based on the usage data they collect. As a tool used to guide and execute HR processes, AI has enormous implications. Intelligent technology can be leveraged to help HR leaders source candidates, forecast employee flight risk, identify high-potential employees, prevent bias in hiring, improve the candidate and employee experience, and implement corporate learning programmes—and that’s just the beginning.
Global Unemployment Remains Low

APAC and North America lead other regions in economic growth in the first quarter of 2018.
By Larry Basinait
Deploying a global workforce and ensuring access to the best talent is a crucial component of success for many enterprises. For multinational HR departments, global labour market data is an invaluable tool that can be used to inform critical decisions around the best countries and regions in which to grow. PeopleScout, a global provider of RPO, MSP, and total workforce solutions, has partnered with HRO Today to produce quarterly reports that compile current international labour market figures, including measures such as national Gross Domestic Product (GDP), unemployment rates, and important trends from the world’s leading economies by country and region. This data reveals actionable information about the quality and availability of the talent pool, working conditions, and recruitment opportunities.
2018 Baker’s Dozen Customer Satisfaction Ratings: Employee Recognition

We rank the top providers based on customer satisfaction surveys.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.
Join the Conversation

By D. Zachary Misko
Thought leaders are the informed opinion leaders and the go-to people in their field of expertise. They are trusted sources who move and inspire people with innovative ideas; turn ideas into reality; and know and show how to replicate their success. We certainly have a great group of thought leaders and innovators involved in our association and our HRO Today Forum events, as demonstrated by the outstanding group of senior HR executives and industry experts who attend and speak at our events, in our magazine, and as part of our association.
The HRO Today Services and Technology Association provides members with the opportunity to learn, connect with other professionals, share best practices and content on our website, and discuss and set industry standards within HR and outsourcing. Learning through our Thought Leadership Councils (TLCs) continues to be a member favourite and attract a large audience via our live programs and on-demand TLC library. The TLC functional categories are designed as a member benefit for networking, engagement, and to strengthen the relevance to HRO Today magazine, our events, and HR(O) in general.
Protecting HR Investments in Services and Technology

By Elliot H. Clark
For many years, HRO Today has provided numerous customer satisfaction based rankings of providers through the HRO Today Magazine Baker’s Dozen Customer Satisfaction surveys. We appreciate the notoriety and respect the practitioner community has placed in the methodology of the ranking. However, we only perform this kind of study in up to 10 areas of technology or service. This leaves many categories that are not covered or fall neatly into the Baker’s Dozen programme.
Juxtaposed to these needs is another disturbing trend. As workforce issues heat up with the global economy, there is a greater demand for HR services and new technology solutions. This causes new providers to flood the space—which can be both good and bad for the market. New providers can bring new approaches and innovations. But when a new provider fails to perform, word can spread through the HR community and raise concerns in the entire industry. I have long referred to unqualified providers that claim to have capabilities beyond the scope of their experience as “Faux POs.” There needs to be a way to protect unwitting clients from the lure of a Faux PO provider. A more comprehensive system is necessary to help identify the best providers.
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