December 2020

Digital Connectivity

CHRO Cindy Fiedelman shares how she navigates the safety of both essential and remote workers during the global pandemic while overseeing an acquisition.

By Debbie Bolla

The COVID-19 pandemic posed many challenges for nearly all business leaders, but add on a European acquisition conducted mainly virtually and you’ll start to feel the weight on Cindy Fiedelman’s shoulders. The CHRO of Digital Realty, a leading global provider of data center solutions, rose to the occasion, ensuring the safety of her essential and remote workers; ushering in a new workforce that doubled the size of the business; and aiding in corporate strategy. In fact, she says, “This couldn’t have been a better year to be an HR leader.”

2020 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions

View the top-rated providers of total workforce solutions based on our RPO and MSP customer satisfaction surveys.

By The Editors

Total workforce solutions (TWS) are becoming increasingly common in today’s complex labor market, but good providers are still hard to find. See our list of the top TWS providers in the marketplace today and position yourself for success in the new year.

Faces of the Future

The 2020 HRO Today HR Superstars are fearlessly leading their organizations through a new and uncertain world.

By The Editors

The coronavirus has dramatically reshaped the economy and business world, driving significant disruption in the technology space and fundamentally transforming the way work gets done. In this climate, HR has stepped up like never before, claiming a key seat at the table as their organizations navigate an uncertain future.

Making Work Work for Women

Facing unique circumstances, employers are offering additional support to retain female employees.

By Marta Chmielowicz

The events of 2020 have been challenging for most, with lockdowns, school closures, and the switch to remote blurring the boundaries between work and home like never before. Women in particular have been impacted, often responsible for shouldering a large share of childcare, household labor, and homeschooling on top of a full day of work.

Riding the Wave of Change

In the midst of a pandemic, HR technology takes center stage.

By Marta Chmielowicz

Throughout 2020, HR leaders have had to be ready for anything. From navigating safety regulations across hybrid teams to responding to ever-changing staffing requirements, these executives are staying ahead of rapid disruption by embracing transformation. Technology has played a key role, allowing HR teams to streamline their processes while remaining connected with a newly remote workforce.

The Road Ahead

A look at the projected 2021 forecast for key HR service market segments.

By Pete Tiliakos, Liz Rennie, and Nikki Edwards

Each year, NelsonHall takes a look at the activity of the HR services market to compile the top trends and predict a future outlook for the coming year. 2020 was a year like no other and COVID-19 has had a large impact on all business processes.

CEO’s Letter: 2020 and the Path Back to “Human” Resources

By Elliot H. Clark

It has been quite a year. So many issues have pressed in on the walls of the HR executive suite that it would be redundant to revisit all of them again. At the virtual HRO Today Forum North America, I asked a group of panelists about all of the changes that occurred this year. The conversation drifted over several topics, including increased flexibility through remote work, reliance on technology, and use of data science and chatbots to cope with recruiting.

HRO Today

A New Era of HR

Three ways to drive lasting change in the ever-changing business climate.

By Rebecca Sinclair

From the COVID-19 pandemic to social unrest and the presidential election, the workforce has experienced more disruption and distraction in the last six months than ever before. 2020 has ushered in a new era for human resources with much of the workforce now remote and businesses seeking new ways to boost productivity and maintain company culture.

Leading From Within

The complexities of the COVID-19 pandemic shine a light on the benefits of a more engaging leadership approach.

By Buck Rogers

In the future, when reflecting on this moment in history, the strong leaders of today will be distinguished from those who preceded them by embodying one common quality: leading from within. Today more than ever, the leaders who are making a positive impact are actively engaging in new ways to receive employee input so they can best use the knowledge, talent, and experience within their teams. These leaders are dynamically learning and immediately adapting to meet the challenges they face. In contrast to leading from above, they are leading from within. This is a unique leadership quality that will become increasingly important and play a bigger role as businesses continue to move forward in the turbulent and dynamically changing environment caused by the COVID-19 pandemic.

The Impact of Remote Working on Payroll

Strategies to maintain payroll and tax compliance now that employees are working anywhere, anytime.

By Matthew Blaker and Michael Van Den Brand

At the moment, the only thing certain about business is that nothing is certain. The impact of the COVID-19 pandemic has made it more challenging for businesses to understand what “normal” looks like. Uncertainty combined with the elevated need to protect the health and safety of the workforce has meant that flexible and remote working is a viable solution for many. However, it is not without its complications when it comes to HR, payroll, and business operations.