December 2018

The Unincorporated Workforce

CHRO Jo Mason explains DXC Technology’s agile approach to attracting and retaining talent.

By Debbie Bolla

As a global player in the technology services business, no one understands the speed of change better than DXC Technology. Jo Mason, the company’s executive vice president and CHRO, has led a dynamic and comprehensive approach to human capital management that helps DXC guide its 6,000 clients across 70 countries on their digital transformation journeys, even while the company transforms itself.

2018 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions

View the top-rated providers of total workforce solutions based on our RPO and MSP customer satisfaction surveys.

By The Editors

Total workforce solutions (TWS) are becoming increasingly common in today’s complex labor market, but good providers are still hard to find. See our list of the top TWS providers in the marketplace today and position yourself for success in the new year.

Shining Bright: 2018 HR Superstars

This year’s HRO Today Superstars are leading the charge in HR transformation and innovation at their organizations.

By The Editors

This year’s HRO Today Superstars have a proven track record of innovating, challenging the status quo, and redefining the new normal for HR. All the leaders featured on these pages have worked to deliver technologies, solutions, and strategies to uplift each employee while supporting organizational goals.

Get Ready for 2019

HR experts share six trends that will shape the industry in the coming year.

By Marta Chmielowicz

Organizations are already modernizing their approach to HR with increased focus on flexibility, personalization, and transparency -and 2019 will see this evolution go even further. The new year will bring an era of refinement as companies fully embrace emerging technologies and innovative approaches in the face of global talent shortages and candidate-driven job markets.

What Drives Engagement?

Two HR leaders share their innovative strategies that have resulted in industry-leading employee engagement rates.

By Marta Chmielowicz

What motivates talented employees to stay at a company? The answer is complex and multi-dimensional, and often includes factors like opportunities for growth, work with a greater purpose, consistent feedback and recognition, and a schedule that fits their lifestyle. But underlying these elements of a positive work experience is a culture that promotes high employee engagement.

2018 Recruitment Process Outsourcing: EMEA and APAC

We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.

By The Editors

Seeking an RPO provider that can manage your recruitment process across the globe? Look no further -this HRO Today Baker’s Dozen Customer Satisfaction Rating shines a light on the top-rated RPO companies operating across EMEA and APAC.

No Slowing Down

A sector-by-sector review of the HR services market.

By Gary Bragar

NelsonHall’s global business process services (BPS) market forecast reveals that the overall HR services market will grow by 5.8 percent in 2018. Growth is being driven across all HR service and technology markets as more organizations look to leverage HR partnerships and HR platforms with the goal of enabling digital transformation and a high-performance operating model. NelsonHall research analyzes the performance of the HR sector in 2018 and offers predictions of what is to come in 2019.

Success During Uncertainty

Seven strategies to keep talent top of mind during the M&A integration process.

By Amy Bush

This has been a bumper year for mergers and acquisitions (M&As). In fact, it’s been a record year, with $2.5 trillion in mergers announced in the first half of 2018 alone. But a successful merger isn’t just a question of effectively bringing together financial, physical, and organizational assets. The topic of talent should be high on the list as a contributing factor as well.

Mapping Out the Future

Artificial intelligence can elevate workforce planning by providing insight into the key skills and growth potential of talent.

By Steven T. Hunt

The impact of AI has already required many leaders to shift their mindset as they prepare to work alongside machines. Executives are starting to lean on AI for answers to questions they previously didn’t even know how to ask, and many common leadership practices are about to be changed forever by AI’s disruption.

The Innovation Gap

New research indicates that HR service partners and practitioners have different viewpoints about HR technology.

By Larry Basinait

Innovations in artificial intelligence (AI) and analytics, along with developments in cloud, social, and mobile technologies, are making HR systems more intelligent and more engaging. In fact, HRO Today research shows that in just the first three quarters of 2018, there have been over 125 significant product announcements worldwide in the industry.

A Positive Outlook

Worker confidence remains high despite a volatile market.

By Larry Basinait

The Worker Confidence Index (WCI) for the third quarter of 2018 increased by 3.1 points and, at 107.4, is now at its highest level since the first quarter of 2017. All four indices of worker confidence were on the rise this quarter, with likelihood of promotion jumping the most, up to 113.7. The likelihood of a raise and trust in company leadership indices also increased for the quarter by about 3 points.