United Overseas Bank is retraining its employees and empowering them to shape the future of their workplace.
By Michael Switow
United Overseas Bank (UOB), one of southeast Asia’s largest banks, is transforming the way it interacts with clients. Traditionally, 70 per cent of the space in its branches was dedicated for tellers, with the remaining 30 per cent for cubicles where higher value-add conversations take place. Today, UOB has completely done away with tellers in one of its largest branches.