2015 Baker’s Dozen Customer Satisfaction Ratings: Relocation

By The Editors

HRO Today‘s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from seven companies, and we received feedback from more than 250 verified customers.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.

We hope this ranking provides you some insight into your next relocation process.

Click here to view the 2015 Relocation Baker’s Dozen

  1. Mobility Services International (MSI)
  2. NuCompass Mobility Services
  3. Graebel Relocation
  4. NEI Global Relocation
  5. Global Mobility Solutions (GMS)
  6. AIReS
  7. Weichert Workforce Mobility Inc.
  8. Xerox Relocation & Assignment Services
  9. TheMIGroup
  10. SIRVA Worldwide Relocation and Moving
  11. MoveCenter
  12. Paragon Relocation


Tags: march-2015

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