Research & Best Practices

HR in the ER – Underinvested in Talent Management

Hospitals and health systems have underfunded human resources, which has resulted in lost revenue opportunities.  In addition, healthcare C-Suite leadership has asked HR to accomplish nearly impossible tasks in workforce recruitment and retention given the current investments in infrastructure, technology and HR staff levels.  This is true in both for-profit and not-for-profit institutions.  While estimates for occupancy rates vary, research findings show that the census is above 80 percent only about half of the time – suggesting a significant opportunity to increase occupancy.  Hospital HR professionals contend that the lack of staff covering demand is a major reason they are not achieving a higher census; this is the second most commonly cited reason for census variability in the study.  Lack of staffing also adversely impacts patient care and new wellness programs and puts added stress on staff, which results in increased turnover. To learn other key findings, download the full report by clicking below:

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