Although effective discovery and contracting are essential foundations to a successful partnership between a buyer and seller, disciplined governance is often what ensures a solid relationship, service and opportunities to further develop the service in the future. The service provider will often offer the buyer their standard governance approach which can be tailored between the provider and buyer to best fit the requirements laid out in the contract and Service Level Agreement (SLA) as well as the buyer’s stakeholder community who should be interested in the health and opportunities from the service itself. Typically, a monthly dashboard of results vs targets for Key Performance Indicators (KPIs) is utilized. In addition, quarterly service reviews between the key people from the provider’s and the buyer’s organizations allows for discussion about and beyond the KPIs for possible improvements and innovations for both sides. Finally, strong governance usually includes an annual review of the past service results and planning for the future.