HRO Today Association Conference

The New Operational Excellence
Wednesday, November 17 | 12–3PM ET



In today’s unprecedented business environment, it’s almost impossible to keep track of the changes impacting the field of Human Resources. Hybrid workplaces. Pandemic after affects. Changing legislation. Technology advances are available but finding the right solution means navigating hundreds of available options from established players and startup firms. How do you best configure HR to achieve the new “Operational Excellence” that’s required? How do you organize internal resources, select and govern external providers, and choose the right tech stack to ensure you have the infrastructure to meet the next wave of change?

The HRO Today Association Conference is an HR micro-event that will explore what this means for your organization: Where are your operational gaps, specifically those related to recruitment, retention & engagement, and technology? In what areas are you exceeding expectations? Interactive sessions with peer experts — combined with extended networking opportunities — will help you establish benchmarks and inspire you to create your own vision of The New Operational Excellence.

Additionally, the 2021 HRO Today Association Awards for North America and EMEA will be presented throughout the conference, giving the event a much-needed air of celebration as we honor the most inspirational HR teams and leaders of the past year. 



HRO Today Association Members: $299; nonmembers: $399


Enter code DISCOUNT50 when you register to reduce your fee to $249 for Association members and $349 for nonmembers!
(Enter the code and hit APPLY; the fee will automatically adjust.)
*Offer is good through 5PM ET on Monday, October 25.

Special Registration Offers:

**Register by October 31 and be automatically entered to win a $50 Amazon gift card!**


View Agenda-at-a-Glance

Download Agenda-at-a-Glance

Session 1: CVS Health: A Culture of Innovation Before and After the Hire
Jeffrey Lackey, Vice President of Talent Acquisition, CVS Health 

With its unprecedented virtual career event in September – the goal was to focus on 25,000 hires in one day – CVS Health leveraged its innovation and technology to make it easier for qualified candidates to join their team. The entire hiring process was virtual – no on-site applications or interviews – using a combination of email, chatbots, and personal text messages to communicate with candidates. And. understanding where prospects live, work, and play enabled the organization to craft messages that resonated with their desired population.

Investing in an event of this size in such an unknown environment was a huge risk, but it generated feelings of collaboration and excitement throughout the organization. Jeff Lackey, CVS Health’s Vice President of Talent Acquisition, will share how large events like the virtual career day combine with smaller, but just as impactful, daily innovations at CVS Health to inspire both current employees and those being hired.


Session 2: The Future of the Office
Dr. Peter Cappelli, Director, Wharton Center for HR

Should employers allow permanent remote work or allow occasional work-from-home, where the devil is in the details?

This session will examine key questions associated with these options, including:

  • Can your supervisors manage both remote and onsite employees at the same time?
  • What are the potential legal issues associated with choices such as making remote work contingent on job performance?
  • Do we want to pay employees differently if they are remote and, if so, how?
  • What do we lose with remote work – and who benefits?


Session 3: CHRO Perspective: Hybrid and Remote Workplace Rights, Global Talent Shortages, and More
Steve Antonoff, Vice President, Human Resources, CalPortand; Melkeya McDuffie, CHRO, The Wallace Foundation; Aida Rosa, CHRO, San Diego Zoo Wildlife Alliance; and Elliot Clark, CEO, SharedXpertise Media (moderator)

How are HR leaders responding to the intense and changing environment of the last two years, two months, or two weeks? From hybrid and remote workplace rights to vaccine policy to global talent shortages, HR leaders all have the same problems. Our CHRO panel will examine these issues with an eye toward the solutions that are “working” and the ones that need to be “reworked.” This interactive session will highlight solutions, analysis, and evidence-based decision making to help HR leaders at all organizational levels think about new ways to address their challenges.

Finally, a virtual event that doesn’t sacrifice the networking experience!

In addition to top-tier educational content, this year’s conference will include extended networking breaks to allow for the in-depth conversations that lead to meaningful contacts.

The Remo platform makes objects and visuals come to life. Conference attendees look down onto the platform from a birds-eye’s view, so they can see the whole area and immerse themselves in the event.

When guests enter the conference, they receive a marker with their photo or initial so they can track each other as they move about the event.

Attendees then choose a table, where they can enjoy easy, face-to-face interactions in real-time. This includes casual conversations, networking, and everything in-between! Plus, a built-in virtual business card makes it easy to connect after the event.


Thank you to our 2021 Conference Sponsors

Association Awards Sponsor

Silver Sponsors


There are a limited number of sponsorship slots left! View opportunities here or contact Renee Preston, Senior Vice President of Membership Services.
Questions? Please contact Wendy Metzgar, Director of Member Services.
For information on the 2020 HRO Today Association Conference, including sessions, sponsors, and more, visit



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