Work Redefined
Seven CHROs share the new realities of work and how the challenges of 2020 have driven them to make disruptive change.
By Debbie Bolla
“Empathy, flexibility, and resiliency defined 2020,” says Kathie Patterson, CHRO of Ally Financial. Taking a closer look, Patterson couldn’t be more spot-on.
Better Together
Embracing a culture of transparency empowers both employees and organizations alike. Here, five CHROs share their best practices.
By Marta Chmielowicz
Trust is the foundation of any healthy relationship, offering a bedrock of security and loyalty that weathers thick and thin. This extends to employer-employee relationships, but to get it right, organizations need to embrace truth, transparency, and vulnerability. Only then can connections between employees and managers strengthen, empowering people and businesses to work better together.
Top Concerns of CHROs
Six HR leaders share solutions to the issues keeping HR up at night: the impact of COVID-19, workforce planning, business agility, and the skills gap.
By Marta Chmielowicz
2020 has been a whirlwind of a year and HR leaders have found themselves at the frontlines, leading the charge into a new and uncertain reality. Throughout the COVID-19 pandemic, shelter in place orders, and social unrest of the past months, HR leaders have maintained a sense of normalcy while adapting to the changing needs of their businesses and the workplace at large. Now, they must develop a plan to face the unknown obstacles that lie ahead.
Ahead of the Curve
Agile thinking and innovative HR initiatives define the achievements of the 2020 CHRO of the Year Award finalists.
By Marta Chmielowicz
In the past year, the business world has had to face unprecedented obstacles. A pandemic rocked the global economy, halting travel and forcing companies to indefinitely shut their doors. Civil unrest in the U.S. followed, propelling a national conversation about race and diversity and putting the spotlight on the corporate response. And now, businesses are forced to navigate the safe transition back to the office in a time of ongoing uncertainty.
Strength in Support
CHRO Amber C. Kennelly shares how her organization pivoted due to the pandemic—and ways the business has changed for the better.
By The Editors
The COVID-19 pandemic forced organizations to be more agile and flexible than ever as they responded to unprecedented business disruption while maintaining fluid operations. HR teams carried a heavy weight, taking on the burden of navigating the transition to remote work and soothing employee anxieties in an uncertain climate. Here, Amber C. Kennelly, CHRO of insurance brokerage HUB International, shares how her organization managed the shift to remote work while maintaining employee engagement and well-being.
Clearing After the Storm
HR leaders reflect on the lessons learned during the height of COVID-19 and share three ways the world of work has been permanently impacted.
By Marta Chmielowicz
Over the course of a few weeks, the coronavirus pandemic turned the world upside down. Schools and businesses shuttered as strict social distancing guidelines fell into place. Travel and morning commutes became a thing of the past. Eighty-eight percent of employees turned to their laptops to continue working in newly remote jobs, according to a Gartner survey. And the Department of Labor reported that over 20.5 million workers lost their jobs in April alone as companies floundered, sending the unemployment rate to a devastating 14.7 percent.
COVID-19: HR Responds
Six HR leaders share how they are managing through a global crisis.
By Debbie Bolla
For organizations, employees, and the world at large, these are unprecedented times. As quickly as the coronavirus (COVID-19) spread across the globe, HR leaders responded, ushering their organizations with the needed resources to ensure employee safety, health, wellness, and productivity. HRO Today spoke with six HR leaders on how they are managing through the global crisis that is COVID-19. Great insight here—stay safe and lead on!
Delving Into Data
Three organizations share how they use people data and analytics to amplify business strategy.
By Marta Chmielowicz
“People analytics” has been a hot catchphrase in the business world for years, with data promising to revolutionize recruiting, talent management, and myriad other HR processes. But while organizations have embraced data collection and reporting, data analysis remains in its infancy for all but the most sophisticated companies.
Insuring HR’s Success
CHRO Jeanie Heffernan’s people-first strategy drives an 89 percent employee engagement rate at Independence Health Group.
By Debbie Bolla
Some relationships have what it takes to stand the test of time, and the 20-year partnership between Independence Health Group CEO Dan Hilferty and the organization’s Executive Vice President and CHRO Jeanie Heffernan is a prime example. The pair began working together in 2000 and they have successfully navigated the complex and ever-changing health insurance industry ever since.
Cognizant of Change
Head of HR Pradeep Bhaskaran shares his organisation’s tech strategies for managing an agile and collaborative international enterprise.
By Simon Kent
In 2007, Pradeep Bhaskaran joined Cognizant to oversee HR for 10 countries around the world. Today, that number is 47. As head of HR for global growth markets, Bhaskaran is responsible for more than 60,000 associates across 52 nationalities that speak 34 languages. And those figures are only set to grow.
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