May 2018

Say Hello to Your Next Hire

Special report: How AI is shaping the workplace.

By Marta Chmielowicz

It is the year 2035 and robots powered by artificial intelligence (AI) are part of everyday life. Working as servants in every household and programmed to follow three laws of robotics, they nevertheless band together in a plot to take over the world. While this is merely the plot of the 2004 science fiction movie “I, Robot”, it illustrates society’s fears around the role of AI. With the rise of inventions like self-driving cars and robot caregivers, the possibility that machines will become so intelligent that they will take over aspects of daily life is more tangible than ever.

Marta Chmielowicz

Recognition Reviving the Review Process

HR is finding value in leveraging recognition program metrics for employee performance evaluations.

By Debbie Bolla

Traditional performance reviews have earned a reputation among the majority of organizations for underperforming. In fact, research from Saba found that only eight percent of companies believe their performance management process is highly effective in driving business value, with 58 percent reporting it’s not an effective use of time. Why is this?

Performance Review

What’s Your Story?

Sharing brand storytelling in an authentic way helps companies connect and engage with employees at many levels.

By Marta Chmielowicz

Storytelling is an ancient and universal human trait. From visual stories told through cave drawings and ancient hieroglyphs to epic poems communicated to the masses, stories have been central to how humans connect, learn, and make sense of the world. Even with the advent of printing, and later, technology, the common themes and narratives found in good stories remain constant.

Employer Brand

Looking to the Future

Next-generation MSPs are evolving to meet the demands of a changing workforce.

By Marta Chmielowicz

“When the wind of change blows, some people build walls and others build windmills.” So goes a Chinese proverb, but the phrase could just as easily have been written to describe the response of managed service program (MSPs) providers to today’s constantly changing workforce. As demographics shift, technology advances, and workplace norms evolve, MSP providers are forced to adapt their capabilities or risk getting left behind.

Marta Chmielowicz

Positive Impact

Five steps to creating a memorable and compelling talent experience.

By Jennifer Klimas

Today’s talent market is highly competitive, with organizations across all industries fiercely working to attract and retain top talent with hard-to-find skills. In fact, according to recent research by The Conference Board, CEOs, CHROs, and CFOs around the globe consider attracting, hiring, and retaining talent their foremost concern for 2018.

Workplace Experience

Refining Compensation

In order to remain competitive, organizations need to build strategy around their pay practices.

By Wendy Brown

2017 was a year of transformation for compensation practices. More and more states banned the salary history question, pay equity laws became more prevalent, and major tax reform bills threw payroll into disarray. With the unemployment rate at historic lows, employees gained many more options when it came to employment opportunities. And now, in order to attract and retain the best talent, organizations have turned their attention to cultivating a top-notch employee experience that they can really brag about.

Compensation

Simplifying Self-Service

Five tools that empower employees with a consumer-like experience.

By Deepak Bharadwaj

If Siri and Alexa can order pizza and turn off kitchen lights, then why does it take three emails and a phone call to get something done at work? The stark difference between how personal and professional lives are conducted is becoming more evident by the day. While HR leaders work to give their departments the tools and training to provide high quality service in today’s modern workplace, the road to change is a long, uphill battle.

HR Technology

The Age of AI

Three strategies that help achieve the biggest impact from artificial intelligence.

By Sudhir Jha

As the global economy enters the age of artificial intelligence (AI), the conversation about how AI will impact the workforce has reached new heights. Questions around the negative implications of AI -including potential job loss and ethical dilemmas -are forcing organizations to consider a future fueled by autonomy. As more and more organizations are getting their AI strategies in place, HR needs to ensure that their workforce is ready.

Automation

Digital Disruption

Today’s HCM platforms are leveraging AI, analytics, and the cloud for better results.

By Pete Tiliakos

As digital disruption continues to create waves of change across all major industry sectors and companies pivot to remain competitive, HR leaders are tasked with supporting large-scale strategic shifts. Most CHROs are facing the significant task of aligning their human capital to support these critical initiatives -and they are doing so in an increasingly complex environment where the workforce is more diverse, globally dispersed, and operating in a rapidly changing digital economy.

HCM Platforms

Increased Expectations

The level of technology delivered by RPO partners is rising.

By Nikki Edwards

Recruitment tools and analytics platforms are now tablestake offerings from all leading recruitment process outsourcing (RPO) partners. Today’s RPO engagements typically include a range of tech platforms and tools to enhance the overall hiring process. The days of one-size-fits-all are long gone. In fact, HR practitioners should expect platforms and tools tailored to nuances such as industry sectors; geographic regions; and specific qualities of their target audiences, including stage of career, generation of workforce, business function, and skillset. Seamless integration by the RPO organization of all the various platforms and tools -including proprietary, third-party, new, or existing -is necessary to provide a great user experience.

RPO Technology

An Rx for Contingent Workers

How a vendor-neutral MSP alleviates challenges for healthcare organizations.

By Leanne Oatman

Today’s integrated managed services models help healthcare organizations navigate complex challenges and attract the best talent to their organization. And this is more important than ever, for according to a 2017 Moody’s Investor Services report, overall hospital operating expenses outpaced operating revenues. With labor representing the most significant portion of hospital operating expenses, these financial challenges are fueling the need for healthcare organizations to reconsider hiring models. One option for contingent labor is a vendor-neutral managed service program (MSP).

Healthcare MSP

Domo Arigato Mr. Roboto

By Elliot H. Clark

When you start a column off with a title from a Styx song, you are really dating yourself. Nonetheless, it seemed appropriate. HRO Today has recently completed a research report, sponsored by Alexander Mann Solutions, highlighting the rapid integration of artificial intelligence (AI) into HR technology and infrastructure. Within the study, there are several interesting findings which will be presented in detail at the HRO Today Forum North America.

HRO Today

Change is Good

By Debbie Bolla Not in a million years did I ever think I’d have a virtual assistant at my fingertips to help me keep track of all my never-ending deadlines.…
HRO Today

A Technology Focus

By D. Zachary Misko

This year’s theme of the HRO Today Forum North America is “Driving Corporate Strategy.” Despite the technology disruption that has roiled much of global business, the need to attract, retain, protect, and serve employees has insulated companies. But now, change is washing over how companies do business and sending ripples across the HR industry. HR is officially being shaken by the tech invasion.

HR Association

2018 Baker’s Dozen Customer Satisfaction Ratings: MSP

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.

HRO Today Baker's Dozen