How TUFTS Medical Center Transformed Acquisition To Deliver Top Talent Today & Tomorrow – Leveraging People, Process And Technology To Fuel A New Recruitment Strategy
Presented By:
Kara Greer, Chief Human Resources Officer, Tufts Medical Center
Diane Fleishmann, Vice President Client Services, Cielo

Filling crucial roles with top talent is vital for any health organization to deliver quality patient care. To attract and retain this talent in the longterm, building a talent pipeline is essential. From early talent to DEI, the right strategy can lead to an increase in hiring manager satisfaction and acceptance offers while decreasing time-to-fill. This session will focus on how Tufts Medical Center and its strategic Recruitment Process Outsourcing Partner Cielo created a talent acquisition approach that effectively attracts talent today while forming a robust pipeline for the future.

Key takeaways from the session include:

  • Proven ways to develop an innovative talent roadmap that delivers the mission-critical hires you need
  • How to create internal change now while remaining focused on the long-term strategy
  • The benefits of working with a strategic, external partner to help you achieve TA success


Leader Muscle Memory – Rebuilding Strength To Move Foreward
Presented By:
Meagan Sutton, Director Leadership and Learning, Houston Methodist
Edda Tinis, Director of Organizational Development, Houston Methodist

As COVID-19 emerged globally, healthcare leaders were called on to continuously adjust practices to meet frequently changing understanding of safety measures, treatment protocols, and emerging best practices. As the pandemic continued to rage on, the increasing levels of demands, public scrutiny, staffing challenges, and politicizing of pandemic response resulted in extraordinary levels of stress placed on healthcare leaders. Knowing that leaders were the group with the most direct influence on employee engagement and retention which were essential to meet patient and community demands during and following the pandemic, Houston Methodist focused on several initiatives to increase resiliency in leaders and reinforce their core leadership skills. This session will focus on how Houston Methodist took a multi-faceted approach to provide tools and resources, develop and deploy resiliency programs, and provide just-in-time leadership skills training and reinforcement to enhance leader effectiveness in the midst of challenging times.

Learning objectives for this session include:

  • Identify techniques to continue to foster a strong culture in the midst of highly uncertain times
  • Define how leadership behaviors impact engagement and retention during “normal” and pandemic times
  • Identify leadership tools and resources that are effective in the midst of challenging times
  • Understand resiliency programs that can be utilized for both leaders and staff
  • Discover characteristics of just-in-time learning that builds muscle-memory of leadership skills


Creating An Agile HR Strategic Plan During Continuous Change
Presented By: Susi Takeuchi, Chief Human Resources Officer, UCLA Health

Industry experts expect significant changes to shake up the healthcare landscape in the next few years. Developing and optimizing human capital is a priority for every business. For healthcare providers, the additional consideration of patient outcomes can add even more weight to the gravity of the HR role. Learn how UCLA Health developed a HR Strategic Plan using a team-based strategic planning process that stays current and relevant.

Learning Objectives:

  • Understand the approach to establish a HR Strategic Plan that is broad and flexible during changing times
  • How to develop a HR Strategic Plan that connects and contributes to the organization’s mission, vision and values
  • The importance of ensuring that the “cobblers’ kids have shoes”


Fireside Chat: At The Center Of The Storm – Managing Through The Crisis
Presented By:
Elliot Clark, Chief Executive Officer, SharedXpertise Media
Cecilia McKenney, Chief Human Resources Officer, Quest Diagnostics

Talent acquisition is strategic, yet companies ask recruiters to do too much. This conversation is about how you craft a strategy that is effective, metric-driven, and streamlined.

  • Strategy vs outcomes: Recognize if your internal TA team is spending too much time making hiring managers and operational leaders feel good about their strategy for finding talent instead of being focused on outcomes
  • Recruiting time: How to effectively manage recruiters to avoid them from being consumed in meetings about candidates, intake calls, etc further limiting their effectiveness
  • Meeting the market: How candidates in healthcare have too many hoops to jump through to be considered a viable option and why limit activities that don’t change the outcome such as multiple phone screens and in-person interviews


What’s In A Number – How COVID-19 Brought Out The Best In Our HR Talent
Presented By: Creslyn Foster, Chief Human Resources Officer, Spindletop Center

The global pandemic has yielded unprecedented challenges for everyone. Special events such as the Olympics, graduations, and weddings have been postponed or drastically altered to accommodate the “new normal-ish” environment we now have at this time. Leaders within organizations are struggling with maintaining optimal employee morale while simultaneously navigating unchartered territory. This session will provide information and insight regarding how leaders can elevate employee morale by implementing innovative engagement methods.

Key take-a-ways include:

  • Learn how to utilize technology to enhance and improve employee morale.
  • Discover the multiple platforms to ascertain employees’ feedback and thoughts
  • Create opportunities for growth and learning
  • Learn the importance of active listening and taking action


Mental Health In The Workplace – Managing And Preventing Stress, Burnout, And Overwhelm
Presented By: Jennifer Blue, Chief People Officer, Chrysalis Health

Mental health has developed as a priority for humankind, a priority that impacts many at tremendous rates since the onset of COVID. The stressors impacting employees across all industries and geographical areas is real. Whole new levels of stress, burnout and overwhelm have encroached across our nation and even the world. This session will focus on identifying triggers, signs and maladaptive behaviors to further understand now more than ever, the crucial impact mental health has on our wellbeing for optimal health before it’s too late.

  • Learn how to create an open and safe workplace
  • Identify at-risk employees for mental health illness
  • Create a supportive workplace and become a mental health ally for your employees\


CHRO Panel: Leading Through Turmoid And Transformation – A Look At The Future Of Healthcare HR
Elliot Clark, Chief Executive Officer, SharedXpertise Media

Vicki Cansler, Chief Human Resources Officer, Piedmont Healthcare
Eric Humphrey, Chief Human Resources Officer, Froedtert Health
Bet Rosa, Chief Human Resources Officer, Visiting Nurse Association Health Group

The wake of the COVID-19 pandemic and social issues related to DE&I in the past year have really impacted the practice of HR in healthcare and everyone understand that. However, the view from the strategic level of HR must not only take into account managing the current crises, but also positioning HR and the overall organization for a successful future. A group of CHROs from leading systems and organizations discuss how they managed the crises and what they are doing to prepare for what is next in healthcare.


Strengthening Partnerships – Transforming HR In Tumultuous Times
Presented By: Brandie Kalinoski, Senior Vice President Human Resources, Advantia Health

Distributed and decentralized HR teams and support models are often strained under the pressure of company growth or in the midst of unpredictable and ever-changing environmental factors. As these conditions warrant, it is important to assess and identify whether a company’s HR model continues to meet its needs – both for employees and in alignment with the broader goals of the business. This session will focus on HR transformation and, specifically, moving from a decentralized to centralized HR support model.

  • Learn to assess when a new HR model is needed
  • Learn approaches for shifting from a transactional to strategic HR focus
  • Review methods for building entirely new, centralized HR functional areas
  • Consider change management strategies for your stakeholders that go beyond the tactical
  • Learn how to obtain buy-in for HR transformation and then how to measure success


How Promoting And Sustaining Employee Wellbeing Increases Recruitment Efficiency
Collen Cuba, Manager Sales Support, DZConneX

Diana Doro, Vice President Enterprise Sales, DZConneX
Christine (Mosessian) Torres, Team Lead Sales Healthcare, You

Promoting and sustaining employee wellbeing in times of change and beyond is the most crucial thing you can do for your employees recruiting efforts. Employee wellbeing leads to increased success in the workplace, and improves recruitment metrics and retention. In fact, statistics show that employees who have strong overall wellbeing are 6x more likely to be engaged at work and are 32% more likely to stay with a company. Not only will promoting wellbeing make your employees happy, it will also increase recruitment efficiency by far. Learn more during DZConneX’s panel discussion, How Promoting and Sustaining Employee Wellbeing Increases Recruitment Efficiency.

3 Key Takeaways:

  • Learn how to create a health and work behavior plan that fits your organization.
  • Understand how employee wellbeing can help employers mitigate the impacts of The Great Resignation.
  • Learn how technology can be used in correlation with employee wellbeing & deployed to increasing recruitment efficiency.