2022 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions

By The Editors

HRO Today‘s Total Workforce Solutions Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. 

Since 2018, a section was added to both the managed service program (MSP) and recruitment process outsourcing (RPO) Baker’s Dozen Customer Satisfaction Ratings™ questionnaires that addressed the use of total workforce solutions (TWS). If respondents indicated they use the same provider for both contingent and full-time employee needs, they were asked a series of questions pertaining to TWS. These study results were then combined with the relevant components of the MSP and RPO study findings and consolidated into one data set.

The methodology that produced the ranked list was very consistent with other Baker’s Dozen studies. In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, size of deals, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the TWS Baker’s Dozen Customer Satisfaction Ratings™ provide insight into your next RFP process.

Overall Leaders

1. Allegis Global Solutions
2. DZConneX
3. Resource Solutions
4. Advantage xPO
5. Broadleaf Results
6. PeopleScout
7. Sevenstep
8. AMN Healthcare
9. Aya Healthcare/Qualivis
10. FocusOne Solutions

Breadth of Service Leaders

1. PeopleScout
2. DZConneX
3. Resource Solutions
4. Allegis Global Solutions
5. Broadleaf Results
6. Aya Healthcare/Qualivis
7. AMN Healthcare
8. Sevenstep
9. Advantage xPO
10. FocusOne Solutions

Quality of Service Leaders

1. Allegis Global Solutions
2. DZConneX
3. Resource Solutions
4. Advantage xPO
5. Broadleaf Results
6. PeopleScout
7. Sevenstep
8. AMN Healthcare
9. Aya Healthcare/Qualivis
10. FocusOne Solutions

Size of Deal Leaders

1. Allegis Global Solutions
2. Sevenstep
3. Resource Solutions
4. Broadleaf Results
5. Advantage xPO
6. PeopleScout
7. AMN Healthcare
8. DZConneX
9. FocusOne Solutions
10. Aya Healthcare/Qualivis

Click here to read the full list!